Khalid A

Results-driven professional with diverse experience in customer service, sales, and debt collection supervision, including roles as a Collections Supervisor, Sales Department Supervisor, Customer Service Representative, and Quality & Follow-up Officer. Skilled in leading teams, managing operations, analyzing data, and preparing reports, with strong proficiency in Microsoft Office (Excel and Word). Seeking to apply my experience and skills in a professional environment that enables me to contribute to organizational goals and improve overall performance.

Quality & Follow-up Officer at EXPRESS DEBT COLLECTION (EXDC) (2025-12 – 2026-07)

Oversee the quality of collection operations and monitor staff performance and compliance with company policies and procedures. Review performance indicators, prepare periodic reports, track customer feedback, and recommend improvements to enhance operational efficiency and meet collection targets.

Debt Collection Supervisor at EXPRESS DEBT COLLECTION (EXDC) (2023-08 – 2025-01)

Manage overdue debt cases and determine appropriate collection actions while leading and directing the collection team toward set goals. Prepare periodic reports on team performance and outstanding debts, and monitor workflow to ensure operational effectiveness.

Sales Department Supervisor at Carrefour (2017-05 – 2021-09)

Led the sales team and supported achievement of daily and monthly sales targets. Trained team members, coordinated merchandise displays, monitored stock availability, and ensured a consistently high standard of customer service.

Customer Service Representative (Call Center) at Margeel (2023-03 – 2023-05)

Handled inbound customer calls, providing support in resolving inquiries and issues. Logged and updated customer records, ensuring effective service through clear communication and prompt response.

High School Diploma – Al-Haramain Secondary School (2014)