Banking Associate at Hatton National Bank (2023-10 – 2025-11)
Banking Associate providing customer service, account management, and transactional operations
- Assist customers with inquiries, account information, and general banking services
- Process deposits, withdrawals, transfers, payments, and other routine transactions accurately
- Support relationship managers with onboarding new clients, preparing documentation, and maintaining client records
- Conduct KYC/AML checks, verify customer information, and ensure compliance with regulatory requirements
- Identify customer needs and recommend suitable banking products and services
- Maintain accurate records, reconcile transactions, and support daily branch operational tasks
- Collaborate with internal departments to resolve issues and deliver a smooth customer experience
- Assist with branch sales targets and promotional campaigns where required
- Ensure adherence to risk management, security procedures, and quality standards
Visiting Lecturer - Business and Economics Fundamentals at Chartered Management Accountant (2024-06 – 2024-09)
Visiting Lecturer for Business and Economics Fundamentals module, delivering structured lectures on core business management and economic principles
- Served as a Visiting Lecturer for the Business and Economics Fundamentals module, delivering structured lectures on core business management and economic principles
- Guided students through theoretical and practical applications in line with CMA professional standards
- Taught CMA Fundamentals of Business and Economics including economics module concepts: Introduction to Economics, Demand and Supply Analysis, Elasticity and Consumer Equilibrium, Production and Cost Theory, Market Structures, and Compilation of National Income
- Taught CMA Fundamentals of Business and Economics including business module concepts: Overview of Management, Evolution of Management Thought, Planning and Organizing Processes, Leading Towards Organizational Objectives, Employee Motivation, Communication, Organizational Control, and Corporate Governance
- Guided students in preparing for examinations through targeted revision sessions and academic support
- Actively guided students to enhance exam readiness through structured revision and practice after every session
- Facilitated student learning through structured group activities, individual assessments, presentations, and concise explanatory sessions
- Provided additional reading materials to enhance understanding of key concepts and encouraged independent learning
Banking Associate - Collection Specialist at Hatton National Bank (2018-09 – 2023-10)
Collection Specialist responsible for monitoring and maintaining delinquent customers across assigned branches
- Responsible for Monitoring and Maintaining of Delinquent customers of assigned branches across the Island
- Accountable for Delinquent Customers and strategically reduce the Delinquency for assigned branches
- Prepared MI reports Monthly, Quarterly, Semi-Annually and Annually for the Management
- Negotiate for repayment deadlines and track the payments and repeatedly contact delinquent customers if necessary
- Assisting customers regarding collection issues and resolve client discrepancies
- Coordinate with respective branches daily in order to run smooth functions of the bank
- Coordinate and control the functions as the collections directly have impact on the revenue and profitability of the Bank
Accounts Trainee at Hatton National Bank (2017-12 – 2018-07)
Accounts Trainee responsible for preparing and scrutinizing security documents for new facility disbursements
- Preparing and Scrutinizing security documents of customers of Colombo region for new facility disbursements
- Checking, lodging and entering the data and information of security documents according to the facilities
- Bar coding and Scanning the Bar codes into the core banking system
- Advising the branches about the required security documents and adjusting the security documents for each facility
- Advising the respecting department to proceed with the disbursement after completing all the required documentation process including receiving the completed original security documents along with the Insurance Endorsement
