Kriththeha Aheeban

Detail-oriented Banking Associate with experience in customer service, account management, and transactional operations. Skilled in identifying client needs, resolving complex inquiries, and supporting relationship managers to enhance client satisfaction. Adept at compliance procedures, risk controls, and maintaining high service standards in fast-paced financial environments.

Banking Associate at Hatton National Bank (2023-10 – 2025-11)

Banking Associate providing customer service, account management, and transactional operations

• Assist customers with inquiries, account information, and general banking services
• Process deposits, withdrawals, transfers, payments, and other routine transactions accurately
• Support relationship managers with onboarding new clients, preparing documentation, and maintaining client records
• Conduct KYC/AML checks, verify customer information, and ensure compliance with regulatory requirements
• Identify customer needs and recommend suitable banking products and services
• Maintain accurate records, reconcile transactions, and support daily branch operational tasks
• Collaborate with internal departments to resolve issues and deliver a smooth customer experience
• Assist with branch sales targets and promotional campaigns where required
• Ensure adherence to risk management, security procedures, and quality standards

Visiting Lecturer - Business and Economics Fundamentals at Chartered Management Accountant (2024-06 – 2024-09)

Visiting Lecturer for Business and Economics Fundamentals module, delivering structured lectures on core business management and economic principles

• Served as a Visiting Lecturer for the Business and Economics Fundamentals module, delivering structured lectures on core business management and economic principles
• Guided students through theoretical and practical applications in line with CMA professional standards
• Taught CMA Fundamentals of Business and Economics including economics module concepts: Introduction to Economics, Demand and Supply Analysis, Elasticity and Consumer Equilibrium, Production and Cost Theory, Market Structures, and Compilation of National Income
• Taught CMA Fundamentals of Business and Economics including business module concepts: Overview of Management, Evolution of Management Thought, Planning and Organizing Processes, Leading Towards Organizational Objectives, Employee Motivation, Communication, Organizational Control, and Corporate Governance
• Guided students in preparing for examinations through targeted revision sessions and academic support
• Actively guided students to enhance exam readiness through structured revision and practice after every session
• Facilitated student learning through structured group activities, individual assessments, presentations, and concise explanatory sessions
• Provided additional reading materials to enhance understanding of key concepts and encouraged independent learning

Banking Associate - Collection Specialist at Hatton National Bank (2018-09 – 2023-10)

Collection Specialist responsible for monitoring and maintaining delinquent customers across assigned branches

• Responsible for Monitoring and Maintaining of Delinquent customers of assigned branches across the Island
• Accountable for Delinquent Customers and strategically reduce the Delinquency for assigned branches
• Prepared MI reports Monthly, Quarterly, Semi-Annually and Annually for the Management
• Negotiate for repayment deadlines and track the payments and repeatedly contact delinquent customers if necessary
• Assisting customers regarding collection issues and resolve client discrepancies
• Coordinate with respective branches daily in order to run smooth functions of the bank
• Coordinate and control the functions as the collections directly have impact on the revenue and profitability of the Bank

Accounts Trainee at Hatton National Bank (2017-12 – 2018-07)

Accounts Trainee responsible for preparing and scrutinizing security documents for new facility disbursements

• Preparing and Scrutinizing security documents of customers of Colombo region for new facility disbursements
• Checking, lodging and entering the data and information of security documents according to the facilities
• Bar coding and Scanning the Bar codes into the core banking system
• Advising the branches about the required security documents and adjusting the security documents for each facility
• Advising the respecting department to proceed with the disbursement after completing all the required documentation process including receiving the completed original security documents along with the Insurance Endorsement

Master of Business Administration in Business Administration – Cardiff Metropolitan University (2021-07)

Bachelor of Business Administration (Honours) in Human Resource Management – Sri Lanka Institute of Information Technology (2019-02)

International Diploma in Business Management – IDM Nations Campus (2013-12)