Lama Hatoum

Highly accomplished and results-driven Clinic Coordinator / Patient Services Manager with 5+ years of progressive experience in premium healthcare, wellness, aesthetics, and clinic operations. Proven track record of leading front-desk operations, optimizing patient journeys, increasing memberships, driving revenue growth, and ensuring exceptional service standards in fast-paced clinical environments. Recognized for delivering 58.5% membership growth, managing 400+ active members, and increasing total clinic revenue by 35%+ through strategic client retention, operational excellence, and sales leadership.

Adept at coordinating multidisciplinary teams, managing executive reporting, and creating exceptional client experiences within luxury healthcare environments.

Patient Services Manager & Healthcare Consultant at Skin Laundry California KSA (2024-01 – Present)

• Lead all daily clinic operations, ensuring smooth coordination between front desk, therapists, clinicians, and management.
• Delivered premium patient journeys from consultation through treatment completion.
• Achieved 58.5% increase in memberships.
• Managed and retained 400+ active members.
• Increased total clinic revenue by more than 35%.
• Prepared KPI dashboards, reports, and trained team members.

Patient Consultant & Administrative Manager at Ministry Collaborating NGO (2020-09 – 2023-01)

• Coordinated healthcare services for 300+ patients.
• Improved efficiency by 20% and reduced costs by 15%.

Public Health Inspector at Ministry of Public Health (2019-06 – 2022-12)

• Conducted inspections, compliance reviews, and led COVID-19 training initiatives.
• Delivered training sessions for healthcare and facility staff on hygiene protocols, infection prevention, and safety procedures.
• Performed compliance audits and identified violations, issuing corrective action reports and follow-up recommendations.

Master of Business Administration in MBA – Notre Dame University

Bachelor of Science in Medical Laboratory Science – Notre Dame University