Lojain Alshalwan

A Biology Graduate with experience in operations management, municipal service operations, laboratory research, quality assurance, and environmental projects. Experienced in tracking operational performance, reporting key performance indicators (KPIs), technical documentation, and quality control practices aligned with ISO 9001 and ISO/IEC 17025 standards. Hands-on laboratory experience at King Abdulaziz City for Science and Technology (KACST), including environmental and chemical laboratory work, sample analysis, and research activities.

Skilled in data analysis, technical reporting, process improvement, and cross-functional coordination, with strong attention to detail, quality, and compliance.

Service Operations Management Specialist at Riyadh Municipality (2026-02 – 2026-08)

• Developed comprehensive project plans and workflow timelines using Excel, successfully tracking milestones and optimizing operational efficiency.
• Designed executive presentations and project reports using PowerPoint, effectively communicating key performance indicators (KPIs) to leadership.
• Collaborated with the Corporate Communications department to align internal workflows, support public outreach initiatives, and improve cross-departmental messaging.
• Coordinated daily municipal service operations, streamlining service delivery and resolving operational bottlenecks across municipal projects.
• Monitored operational compliance and safety protocols, ensuring high standards across all public health and service initiatives.

Research & Laboratory Trainee at King Abdulaziz City for Science and Technology (KACST) (2025-06 – 2025-08)

• Contributed to the development of a research paper, conducting multiple environmental experiments and analyzing datasets.
• Operated advanced laboratory instrumentation to execute precise chemical and biological testing in strict compliance with ISO/IEC 17025 quality and safety protocols.
• Applied rigorous QA/QC procedures, including advanced equipment calibration, sample preparation, and safe hazardous material handling to ensure data accuracy.
• Documented technical research findings and managed data collection, directly supporting environmental sustainability research initiatives.

Bachelor's degree in General Biology – Prince Sattam bin Abdulaziz University (2025-08)