Maher Binlakser

Results-driven IT professional with over 16 years of progressive experience managing enterprise IT operations, data center infrastructure, and security functions, primarily within the aviation industry. Proven track record of ensuring high system availability, leading cross-functional teams, driving ITIL-based service improvements, and delivering high-impact IT projects on time and within scope. Adept at aligning IT delivery with strategic business objectives.

IT PMO & Change Management at Saudi Airlines (2024-06 – Present)

• Govern end-to-end IT change management process; chair weekly CAB meetings with stakeholders from infrastructure, security, and operations.
• Drive on-time delivery of IT projects aligned with corporate strategic goals; track milestones, resolve blockers, and report progress to senior management.

IT Security Management at Saudi Airlines (2021-03 – 2024-05)

• Managed daily security operations including VPN administration, identity & access management, and monthly vulnerability assessments across enterprise systems.
• Maintained and tracked the IT Risk Register; coordinated mitigation actions with business and technical teams to reduce risk exposure.
• Served as primary POC for evaluating security RFPs and onboarding new vendor tools; ensured compliance with organizational security standards.
• Supported IT audit cycles with evidence collection, documentation, and audit response coordination.

IT Data Center Operations Management at Saudi Airlines (2008-03 – 2021-03)

• Led 24/7 data center operations for a critical aviation environment, consistently meeting SLA targets and minimizing unplanned downtime.
• Managed end-to-end hardware lifecycle (servers, storage, network) for enterprise systems including SAP and OSI platforms.
• Deployed CA Spectrum and other monitoring tools to proactively track system health and drive a measurable improvement in uptime.
• Planned and maintained Disaster Recovery (DR) procedures; coordinated annual DR tests and updated BCP documentation.
• Implemented ITIL best practices for Incident, Problem, and Change Management — reducing repeat incidents and improving overall service reliability.

B.Sc. in Management Information Systems – King Abdulaziz University (2015)

Diploma in Computer Technology – Technical College Makkah (2007)