Majed A

Results-driven Facilities & Properties management with 15+ years of experience across Hospitality, Healthcare, and Facility Management sectors in KSA. Managed budgets exceeding SAR 40M, directed teams of 50–100 staff, and oversaw accommodation operations for 15,000+ residents across 11 cities (Thabat Co.) and 3,000+ monthly residents at KFSHRC. Elevated resident satisfaction from 77% to 88% at KFSHRC through process automation, policy reform, and team development.

Certified in HSE, Risk Management, and Leadership with a deep commitment to operational excellence.

Head of Housing Services at King Faisal Specialist Hospital & Research Center (KFSHRC) (2022-05 – Present)

• Directed a SAR 40M+ annual budget for the Housing Services department, overseeing cost control, vendor negotiations, and financial reporting to senior leadership.
• Led a team of 50–100 staff across housing operations, maintenance, and resident services — achieving a resident satisfaction score increase from 77% to 88% within 2 years.
• Developed and executed a 3-year strategic housing plan aligned with hospital vision, implementing automation of internal workflows that reduced processing time by 30%.
• Established and monitored departmental KPIs across service quality, occupancy, and cost efficiency — consistently meeting annual operational targets.
• Ensured full regulatory compliance for staff housing including health, safety, and employment standards relevant to 3,000+ monthly residents.
• Led the investment feasibility study for KFSHRC-owned land and properties in collaboration with third-party consultants (2022), resulting in optimized asset utilization.
• Received Appreciation Certificate from KFSHRC Organ Center of Excellence (2023) and Pediatric Hematology Oncology Department (2023) for outstanding departmental contribution.
• Awarded 1st Place at KFSHRC PI Awards (Internal) 2025 — IACT Non-Clinical Project category — for "Access Control: Replace Mechanical Keys with Electronic," which enhanced security and operational efficiency through a comprehensive digital access transformation.
• Awarded 3rd Place at KFSHRC PI Awards (Internal) 2025 — IACT Non-Clinical Project category — for "Increase Housing Occupants Satisfaction," leveraging innovative solutions to improve resident experience and quality of life.

Head of Operations — Western Region at MUHEEL Facility Management Co. (2022-01 – 2022-04)

• Formulated and executed regional operational strategy for 13+ facility management projects in partnership with senior leadership.
• Oversaw SLA compliance, quality assurance, and customer relations across key government and private sector accounts: King Salman Convention Center, Medina (Ministry of Finance), Noujod Hospital Vaccination Center (Ministry of Health), ALJ Showrooms, Faqeeh Hospital, EMAAR & HAAY JAMEEL projects — Jeddah

Head of Operations — Medina Region at MUHEEL Facility Management Co. (2021-01 – 2022-01)

• Directed full P&L and operational delivery for the Medina region, formulating strategies to meet financial and qualitative targets.
• Managed contracts, vendors, and regulatory compliance across all regional projects including Ministry of Finance and Ministry of Health facilities.

Head of Accommodations & Facilities at Thabat Co. (Al-Muhaidib Contracting Co.) (2016-08 – 2020-09)

• Planned and operated accommodation facilities across 11 cities in KSA for 15,000 residents (Executives to Workers), managing a multimillion-riyal operational budget.
• Maintained Aramco Accommodation Inspection scores of 98–99% — consistently across multiple audit cycles, earning formal performance appreciation.
• Led cross-functional teams in maintenance, facility management, and camp operations; established policies and procedures that standardized workflows nationally.
• Received KAUST Certificate of Appreciation for outstanding contribution toward achieving 1 Million LTI-Free man hours.

Land & Properties Representative | Facilities & Maintenance Manager at Thabat Co. (Al-Muhaidib Contracting Co.) (2015-05 – 2017-08)

• Managed a real estate portfolio valued at SAR 350M+ — reporting directly to the CEO — covering land, offices, camps, and rental properties.
• Led corrective and planned preventive maintenance (PPM) for 11 staff camps and HQ premises; managed event operations at VIP villas for board-level functions.
• Conducted feasibility studies for property acquisition; responsible for internal departmental charging and third-party rent agreements.

Facility Manager at Retaj Group of Hotels & Furnished Apartments (2010 – 2016)

• Managed operations of 4 hotel properties totaling 652 rooms and suites in Medina and Jeddah, including furnishing, renovation, and day-to-day facility management.
• Transformed the Jeddah Retaj facility from a loss-making unit to a profitable operation, attracting a long-term third-party investment contract.
• Served in an advisory capacity during the planning and construction of a 5-star Corniche hotel in Jeddah.

Administrator & Coordinator, Business Development at Saudi Geological Survey (SGS) — Government (2009-08 – 2015-04)

• Prepared financial reports, periodic performance reports, and business development analysis for senior management; served as Acting Manager for 1 year.

BBA in Marketing – College of Business & Admin. (2009-05)