Mo3tasem Ghonaim

Automotive Services Manager with 16+ years of experience in manage automotive service centers for vehicles agencies and companies fleets workshops from daily operations, to customer services. Increasing both customer Retention, operational efficiency and reduce expenses. Proven record of boosting workshop productivity up to 90%, reducing fleet breakdowns by 80%, and enhancing customer satisfaction by 70%.

Strong background in P&L management, spare parts control, technical training. Customer satisfaction and leading diverse teams.

Fleet Maintenance Manager at Profast Ltd. (GMC, Toyota, Hyundai, Kia) (2024-01 – Present)

• Transformed cost center into profit center within first year.
• Managed municipal fleet maintenance projects across Riyadh.
• Led 40+ team members, improving productivity and cost efficiency.

Fleet Service Manager at Concord Engineering & Contracting Co. (Isuzu, Renault, Chevrolet) (2022-01 – 2023-12)

• Implemented spare parts inventory system, reducing stock delays by 30%.
• Established engine overhauling department with 100% success rate.
• Launched internal training center to improve technician efficiency.

Service Center Manager at Mega Auto Service Center (Toyota, Hyundai, Kia, Renault, Chevrolet) (2018-05 – 2021-12)

• Increased customer retention by 70%.
• Designed & implemented business/marketing strategies that optimized revenue.
• Took full P&L responsibility and expanded service network across the region.

Fleet Service Supervisor at SAPTCO (Saudi Public Transport Co.) (2015-03 – 2018-03)

• Reduced road breakdowns from 25% → 5% by introducing inspection line restructuring.
• Increased first-time fix rate to 90%.
• Enhanced workshop productivity through road-call analysis reporting.

Fleet Maintenance Manager at Coca-Cola Egypt (2013-01 – 2015-02)

• Managed 60+ staff, improving customer satisfaction scores significantly.
• Boosted fleet reliability by implementing preventive maintenance schedules.

Workshop Engineer at Toyota Egypt (2010 – 2013)

• Achieved high technician certification levels (30% Master, 45% Pro).
• Improved workshop efficiency and customer complaint resolution.

B.Sc. in Automotive & Tractors Engineering – Minya University