Mohamed Adel

Focused IT Specialist equipped with technical knowledge and experience to handle range of IT problems. Dependable in completing new installations, maintenance and repair work. Keeps impeccable documentation or repair actions.

Work Experiences :

 (Apr2020 – Jun2022) HelpDesk then IT Specialist - El Sewedy Electric

• Installing and configuring hardware components like ( PCs - laptops - Printers - Scanners - CCTV - Routers - Switches - APs ).
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software and system management tools.
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes.
• Maintain security, backup, and redundancy strategies.
• Resolving all issues coworkers have with their IT systems and software.
• Understand support problems, analyze problem data and determine appropriate solutions.
• Assisting with network and system administration tasks (installing, configuring, maintaining, supporting, all network and server hardware, software, and communication links).
• Maintain confidentiality and security of company documents and customers.
• Ensuring data storage is safe and secure.
• Training end-users on hardware functionality and software programs.

Skills / Qualifications :

• CCNA (Certified)
• Experience in Windows Server 2016 (Install, Update, Manage Active Directory and link end user devices to the domain, Create and Manage GPOs and OUs, Deploy DHCP and DNS successfully, Manage, share files and configure its permissions, Manage the WSUS) .
• Experience in virtualized server environment “VMware vSphere” through configuring, updating and managing its “ESXi 6.7 and 7” virtual machines and the “vCenter Server”.
• Good understanding of the Azure Cloud environment, Veeam Backup and CompTIA N+.

• Operating Systems (Microsoft)Windows 7 / Windows 10 .
• Network Connectivity (TCP/IP, LAN/WAN) .
• MS Office Products, including Office/O365.
• Proficiency in Office 365 products ( SharePoint, MS Teams , Teams Voice , Excel ,Word, Outlook, PowerPoint, Skype , Visio, Power BI…etc).
• Windows Firewall.

• Good administrative skills.
• Adherence to IT security policies.
• Strong analytical, diagnostic, and problem-solving skills.
• Good communication ability, both written and verbal.
• Readiness to relocate to any other location in KSA and the ability and willingness to travel when necessary.