Operations Manager (Multi-Region) at Abdullah Al Othaim Investment Co. (2024-10 – Present)
- Lead multi-brand, multi-region F&B operations across 31 branches and 256 employees, through a field management structure of 6 Area Managers and 31 Branch Managers — functioning as a regional operations lead across a diversified brand portfolio.
- Manage brand portfolio including PizzaExpress, Bursa Kebap Evi, Buns House Café, Oliver Brown Café, Certo Café, and Ice Spot, standardizing operations and performance across all territories.
- Drive compliance with service, quality, and guest-experience standards across dispersed sites through direct oversight of Area and Branch Managers.
- Manage supplier relationships and negotiate strategic partnerships supporting business continuity across all regions.
- Plan and execute marketing and promotional initiatives to grow market share and commercial performance.
- Improved operational efficiency across the managed portfolio, contributing to an 18% increase in profits in the first year.
Operations Manager at Sadara for Food Industry (Eat Me Burger – Shawkat – Nash) (2021-11 – 2024-10)
- Directed daily multi-brand, multi-site operations across several restaurant concepts, maintaining consistent quality and execution standards region-wide.
- Monitored operational plans, budgets, and business performance with a focus on execution discipline, cost control, and results across all locations.
- Supported expansion plans and new branch openings, coordinating operational readiness across new territories.
- Developed standardized work procedures to strengthen health and safety compliance across sites.
- Reduced operating costs by 15% while maintaining service quality across the portfolio.
Area Manager at Food Unit Co. (Jan Burger) (2017-11 – 2021-11)
- Managed performance across multiple branches within an assigned territory, providing field-level operational guidance to improve execution and efficiency.
- Implemented sustainable, district-wide growth initiatives to support sales targets and business objectives.
- Led training and development plans for branch teams across the territory, strengthening capability and service consistency.
- Prepared and analyzed regional performance reports for senior management to support operational decision-making.
- Improved customer satisfaction across branches by 20% during tenure as Area Manager.
Restaurant Manager at Food Unit Co. (Jan Burger) (2015-11 – 2017-11)
- Managed end-to-end daily restaurant operations, including inventory, maintenance, supplier coordination, expenses, and sales targets.
- Led, coached, and trained restaurant teams to achieve high performance and consistent service standards.
- Maintained full compliance with health, safety, cleanliness, and quality requirements.
- Increased monthly sales by 12% through improved customer experience and operational execution.
Assistant Restaurant Manager at McDonald's – Sharm El Sheikh, Egypt (2014-09 – 2015-09)
- Supervised operating schedules and daily team activities, supporting execution of restaurant policies and campaigns.
- Handled customer complaints and monitored cleanliness, quality, and service standards.
- Improved operational efficiency, reducing order service time by 10%.
Food & Beverage Manager at Carrefour – Sharm El Sheikh, Egypt (2012-05 – 2014-08)
- Managed F&B department operations and stock readiness while monitoring financial performance and profitability targets.
- Oversaw promotional campaigns, supported sales growth, and built a strong teamwork culture.
- Improved inventory management efficiency, reducing waste by 14%.
