Outpatient Department Manager at Mouwasat Hospital (2026-03 – 2026-08)
- Redesigned clinic scheduling protocols, reducing average patient wait time by 15% and increasing daily clinic throughput by 22%.
- Implemented proactive patient engagement strategy (confirmatory calls + rescheduling), reducing No-Show rates to 19%.
- Developed structured CRM and medical follow-up program, boosting patient retention by 18% over 6 months.
- Drove 12% revenue growth compared to previous fiscal year through operational efficiencies and service expansion.
- Enhanced patient satisfaction scores by 5 points (Press Ganey) via service excellence initiatives.
- Revitalised maternity program, increasing monthly deliveries and enhancing patient satisfaction to 91% (Press Ganey).
Outpatient Department Manager at ASSH – Andalusia Health Egypt (2025-08 – 2026-02)
- Established and successfully maintained 3 performance baselines (patient volume, operational efficiency, and financial targets) upon assuming the role, driving consistent month-over-month growth across all key metrics.
- Elevated patient satisfaction scores through proactive service enhancements, responsive patient feedback mechanisms, and staff engagement initiatives.
- Optimized clinic scheduling and resource allocation, significantly reducing bottlenecks, improving daily workflow efficiency, and enhancing overall clinic throughput.
Duty Manager at ASH – Andalusia Health Egypt (2024-12 – 2025-08)
- Managed duty operations and service escalation.
- Ensured compliance with hospital policies.
- Supervised staffing and scheduling.
Deputy Hospital Director at Borg El Arab General Hospital (2024-12 – 2026-02)
- Oversaw administrative and operational processes.
- Managed budgets, staffing, and resources.
- Led quality improvement initiatives.
Medical Director at Al-Salam Royal Hospital (2023-08 – 2024-04)
- Redesigned and standardized multiple clinical and administrative workflows, significantly improving operational efficiency, reducing redundancies, and accelerating service delivery across departments.
- Initiated and led the hospital's GAHAR accreditation journey, successfully achieving full accreditation by steering multidisciplinary quality and operational teams through rigorous compliance, documentation, and performance improvement standards.
- Directed medical operations for a 200-bed facility with oversight of 200+ clinical and support staff, ensuring alignment with national healthcare quality benchmarks.
Orthopedic Surgeon at Ministry of Health & Population (2019-10 – 2024-12)
- Delivered comprehensive orthopedic and surgical care across multiple public healthcare facilities, managing a high-volume caseload of acute and chronic musculoskeletal conditions.
Public Health Officer at Ministry of Health & Population (2016-05 – 2019-10)
- Provided public health care in general medical and surgical specialities.
- Served as director of salah El-din health unit in Rafah, Egypt.
- Served as orthopedic surgery resident and specialist in Sharq El Medina general hospital / New Borg El-Arab general hospital.
CEO at Social leaders society (2023-07 – 2024-06)
- Participated in social volunteering since 2012 specializing in managing and preparing medical convoys to remote places all over Egypt.
First Lieutenant at Egyptian Armed Forces (2018-06 – 2019-10)
- Served as primary care physician in a remote military unit, delivering comprehensive medical care to personnel under challenging operational conditions. Played a pivotal role in maintaining unit health and operational readiness through preventive medicine programs, routine health assessments, and timely medical interventions.
- Concurrently held dual command appointments as Unit Administrative Officer and Rapid Response / Mobile Operations Officer, assuming full leadership responsibility over unit personnel, directing daily administrative operations.
