Computer and Internet Network Technician at Al-Khafji Municipality, Digital Transformation Department (2025-11 – Present)
- Installed, configured, and maintained desktop computers, laptops, and peripheral devices.
- Provided technical support to employees and resolved hardware and software issues.
- Installed and updated operating systems and software applications.
- Configured and maintained printers, scanners, and other office equipment.
- Managed user accounts, passwords, and access permissions.
- Diagnosed and repaired computer hardware and network problems.
- Performed preventive maintenance and system upgrades.
- Installed and configured network devices, including switches and routers.
- Monitored and maintained the organization's IT infrastructure.
- Maintained inventory records of computer equipment and IT assets.
- Provided technical assistance and training to end users.
- Responded to IT support requests and ensured minimal system downtime.
- Backed up and restored data when necessary.
- Assisted in maintaining network security and antivirus protection.
Printer technician at AL-Majd private schools (2025-04 – 2025-10)
- Installed, configured, and maintained printers and multifunction devices in the school environment.
- Provided technical support and troubleshooting for printer hardware and software issues.
- Diagnosed and resolved printing, connectivity, and network-related problems.
- Installed and updated printer drivers and firmware.
- Configured and managed network printers and shared printing services.
- Performed preventive maintenance and routine inspections to ensure optimal prints performance.
- Monitored toner, ink, paper, and other printing supplies and coordinated replacements when needed.
- Assisted teachers and administrative staff with printer setup and technical issues.
- Maintained records of maintenance activities, repairs, and equipment inventory.
- Responded promptly to support requests and minimized downtime of printing services.
- Trained staff on the proper use of printers, scanners, and related equipment.
- Collaborated with the IT team to support computer systems, networks, and other educational technology equipment.
IT Support Technician – Windows Server at AKHERSA3A SPECIAL (2022-01 – 2025-03)
- Installed and configured Windows Server 2008/2012.
- Managed Active Directory, user accounts, and group policies.
- Handled file and print server roles.
- Solved issues related to DNS, DHCP, and network access.
- Created and managed user profiles and shared folders.
- Took regular backups and restored data when needed.
- Monitored server performance and fixed slow or failed services.
- Worked with the IT team to upgrade and maintain server systems
Computer & Network Technician at SMART APPS (2019-01 – 2021-12)
- Installed and maintained LAN/WAN networks.
- Solved internet and Wi-Fi connection problems.
- Monitored system performance and made backups.
- Supported Windows and Mac systems.
- Trained new users on using basic computer tools.
- Logged and tracked all support
IT Technical Support Specialist at SCOPE Company (2015-01 – 2018-12)
- Helped users with computer and internet problems.
- Fixed hardware, software, and network issues.
- Installed and updated systems and programs.
- Set up printers, routers, and new devices.
- Provided remote support using tools like TeamViewer.
- Created simple user guides and instructions.
