Mohammed Kudam

Network Engineer with a Bachelor's degree in Applied Network Systems Engineering and over 3 years of experience in IT support, network administration, and digital systems support. Skilled in troubleshooting, maintaining network infrastructure, providing technical support, and training and users on enterprise systems. Eager to contribute to organizational success by delivering reliable IT solutions and supporting digital transformation initiatives.

Technical Support Specialist at Horizon Information Technology Company (2021-02 – 2024-12-15)

• Monitored and resolved user issues, ensuring system continuity and minimal downtime.
• Provided technical support for hardware, software, and network-related issues.
• Trained municipal and local government employees on Balady platform systems and products.
• Coordinated with development teams to escalate and resolve complex technical problems.
• Contributed to projects focused on enhancing user interfaces and launching digital products.
• Prepared technical reports and documented solutions; submitted periodic reports to management.

Bachelor's in Applied Network Systems Engineering – Technical College (2023)

Diploma in Computer Science – Technical Support – Technical College (2014)