Mohammed Sheese Sheikh

Saudi-based Technical Operations Lead with 7+ years of experience across infrastructure, cloud, hosting, web platforms, AI-enabled automation, and technical delivery, with current GCC exposure across Saudi Arabia and Qatar. Progressed within Tradify Services from hands-on systems and infrastructure ownership into a lead role focused primarily on technical operations, platform reliability, infrastructure modernisation, release management, backup and recovery planning, and cross-functional execution for business-critical environments.

Technical Operations Lead at Tradify Services (2021-11 – Present)

Owned end-to-end technical operations across cloud, dedicated, and application environments supporting internal products and client-facing systems in Saudi and GCC markets.

• Reduced annual operating expenditure by more than 30 percent by moving monolithic workloads from variable-cost cloud environments to high-performance dedicated servers
• Architected a high-availability and disaster recovery model using AWS as primary infrastructure and Hetzner for failover, supporting backup, recovery, and business continuity for critical services
• Designed and managed hybrid infrastructure across AWS, GCP, and Hetzner using Ansible-based automation, workload placement decisions, and capacity-aware cost optimisation
• Implemented CI and CD and release management workflows with GitLab CI and Docker to standardise deployments, reduce manual effort, and accelerate release cycles
• Managed and hardened Windows Server and Linux environments across Debian, Ubuntu, RHEL, AlmaLinux, and Hyper-V-based virtualisation, with ongoing focus on patching, stability, and security
• Managed incident response, patch management, root cause analysis, and change execution to maintain service reliability across cloud and hosted environments
• Ensured uptime, performance, and continuity of SaaS and web platforms through NGINX, Apache, load balancing, and application infrastructure optimisation
• Supported monitoring, issue resolution, vulnerability management, and operational continuity for business-critical SaaS platforms, with focus on uptime, stability, recovery readiness, and SLA-aligned service support
• Led technical delivery and platform operations for Unidiner, Kwikify, Kensakan, ERPNext integrations, WordPress environments, and broader business systems
• Implemented AI agents, retrieval-augmented knowledge automation, and AI inference endpoints to streamline internal workflows, improve information access, and reduce repetitive manual work
• Acted as the primary technical owner for infrastructure planning, change execution, issue resolution, and cross-functional delivery while mentoring junior team members

Technical Product Specialist at Bluehost (GlowTouch) (2020-01 – 2021-08)

Provided technical support and troubleshooting for VPS and dedicated server environments.

• Troubleshot complex VPS and dedicated server issues across Linux environments, improving stability and technical support depth
• Implemented security improvements for CentOS 7 servers and supported capability uplift for frontline teams
• Mentored agents on complex case handling and technical issue resolution
• Received the Einstein Award from Endurance International Group for technical support performance

Junior Systems Administrator at Prime Focus Limited (2018-10 – 2019-11)

Administered Windows and Linux systems and provided operational support.

• Administered Windows and Linux systems and diagnosed operational issues in collaboration with vendors including Dell and HP
• Supported internal IT operations planning, documentation, and workflow improvement
• Maintained internal knowledge resources to support smoother onboarding and day-to-day operations

Bachelor in Information Technology Engineering – Indian Institution of Engineers (2018)