Technical Operations Lead at Tradify Services (2021-11 – Present)
Owned end-to-end technical operations across cloud, dedicated, and application environments supporting internal products and client-facing systems in Saudi and GCC markets.
- Reduced annual operating expenditure by more than 30 percent by moving monolithic workloads from variable-cost cloud environments to high-performance dedicated servers
- Architected a high-availability and disaster recovery model using AWS as primary infrastructure and Hetzner for failover, supporting backup, recovery, and business continuity for critical services
- Designed and managed hybrid infrastructure across AWS, GCP, and Hetzner using Ansible-based automation, workload placement decisions, and capacity-aware cost optimisation
- Implemented CI and CD and release management workflows with GitLab CI and Docker to standardise deployments, reduce manual effort, and accelerate release cycles
- Managed and hardened Windows Server and Linux environments across Debian, Ubuntu, RHEL, AlmaLinux, and Hyper-V-based virtualisation, with ongoing focus on patching, stability, and security
- Managed incident response, patch management, root cause analysis, and change execution to maintain service reliability across cloud and hosted environments
- Ensured uptime, performance, and continuity of SaaS and web platforms through NGINX, Apache, load balancing, and application infrastructure optimisation
- Supported monitoring, issue resolution, vulnerability management, and operational continuity for business-critical SaaS platforms, with focus on uptime, stability, recovery readiness, and SLA-aligned service support
- Led technical delivery and platform operations for Unidiner, Kwikify, Kensakan, ERPNext integrations, WordPress environments, and broader business systems
- Implemented AI agents, retrieval-augmented knowledge automation, and AI inference endpoints to streamline internal workflows, improve information access, and reduce repetitive manual work
- Acted as the primary technical owner for infrastructure planning, change execution, issue resolution, and cross-functional delivery while mentoring junior team members
Technical Product Specialist at Bluehost (GlowTouch) (2020-01 – 2021-08)
Provided technical support and troubleshooting for VPS and dedicated server environments.
- Troubleshot complex VPS and dedicated server issues across Linux environments, improving stability and technical support depth
- Implemented security improvements for CentOS 7 servers and supported capability uplift for frontline teams
- Mentored agents on complex case handling and technical issue resolution
- Received the Einstein Award from Endurance International Group for technical support performance
Junior Systems Administrator at Prime Focus Limited (2018-10 – 2019-11)
Administered Windows and Linux systems and provided operational support.
- Administered Windows and Linux systems and diagnosed operational issues in collaboration with vendors including Dell and HP
- Supported internal IT operations planning, documentation, and workflow improvement
- Maintained internal knowledge resources to support smoother onboarding and day-to-day operations
