Ms Nathan

IT professional with 15+ years of experience delivering technology solutions across the hospitality and corporate sectors. Specialized in PMS/POS/ERP/CRM system implementation, IT infrastructure management, and cybersecurity. Proven record in pre-opening hotel projects, Solution Integrator, Hardware & Software installation & implementation, and technical training. Recognized for improving operational efficiency, reducing downtime, and ensuring seamless digital transformation.

IT Supervisor - Onyx Rotana pre-opening - Bahrain Bay, Manama

(2023-12)

Spearheading the implementation of Opera PMS, ensuring seamless integration with POS, accounting, guest service, and door lock systems. Implementing cybersecurity, data protection, and cloud solutions, including Bayan, Sun Systems, and HISA guest Wi-Fi. Managing data migration from legacy platforms into PMS/POS, ensuring accuracy, security, and operational continuity.

Directing the installation and configuration of servers, desktops, POS systems, electronic door lock solutions, and software applications to meet operational needs. Leading the installation and testing of IT hardware (front desk terminals, Digital Concierge, Ereg, Vicas, Passport-scanner key card systems) to guarantee functionality and user accessibility. Collaborating with construction and design teams to ensure IT infrastructure readiness, including network setup and server rooms.

Designing and delivering training programs on PMS and POS systems, enabling staff readiness for live operations. Negotiating with vendors for digital services, achieving cost savings while maintaining quality. Providing technical support and troubleshooting during the transition from pre-opening to opening, ensuring operational efficiency

IT Administrator - Aspan Creation & Al Fanar Group of Restaurants - UAE

(2016-01 - 2018-12)

Supported new software integration with existing ERP and HRMS, ensuring seamless functionality across hotel operations. Gained hands-on exposure to IDS Hotel PMS software, enhancing system efficiency and staff productivity. Managed IT infrastructure for multiple projects and sites, including hotel restaurants/outlets across Dubai, Abu Dhabi, Al Ain, Sharjah, and RAK.

Oversaw network setup, guest Wi-Fi troubleshooting, and day-to-day IT operations, resolving issues promptly to maintain guest satisfaction. Implemented disaster recovery and backup procedures to safeguard critical data. Supervised servers, emails, VPN connectivity, firewalls, and IT hardware, including desktops, cameras, printers, telephones (PABX), and POS systems.

Implemented POS systems for new projects and designed IT infrastructure layouts for hotel operations, ensuring full operational readiness. Provided ongoing technical support, monitoring, and preventive maintenance, achieving 95% system uptime across multiple properties.

Project Lead - MK Contracting/Samsung Qatar - Doha

(2021-08 - 2023-11)

Versatile IT Project Lead with extensive experience delivering end-to-end technology solutions in small to mid-sized organizations. Skilled in overseeing system installations, upgrades, and integrations (ERP, PMS, POS, HRMS, and CRM) while providing hands-on technical support to ensure seamless operations. Adept at coordinating with vendors, managing external service providers, and leading internal teams to implement IT infrastructure that aligns with business needs.

Strong background in troubleshooting, process automation, and user training, with a proven ability to balance technical execution and project management. Recognized for optimizing workflows, reducing downtime, and ensuring cost-effective technology delivery in organizations.

IT Executive - RAMEE GROUP OF HOTELS & RESORTS - Dubai, Abu Dhabi

(2011-07 - 2017-05)

Designed IT infrastructure and implemented POS/PMS across multiple hotel properties. Maintained servers, email, VPN, firewalls, and guest Wi-Fi. Supported day-to-day IT operations and provided staff training.

POS System Implementation: Worked with new projects, designing for the IT infrastructure, and making new IT setups. VPN connectivity and Firewall, as well as desktops, Cameras, Printers, Telephones (PABX), POS systems.

Sr Systems Engineer - TIMES MONITORING COMPANY - Mumbai

(2005-02 - 2008-09)

Implemented and maintained servers, networks, and storage systems. Conducted technical training for operations teams. Ensured business continuity by scheduling recovery backups and managing system performance.

Proven expertise in troubleshooting, performance optimization, and ensuring system security and availability supporting desktops, laptops, and printers, and ensuring minimal downtime for end users. Managed IT systems, networks, and troubleshooting of workstations/servers. Conducted market response analysis and supported IT hardware/software deployments.

BCA

BCOM