Mustafa Moharram

Spare Parts Operations Manager with 15+ years in heavy equipment aftermarket, driving 20% annual revenue growth and 35% sales increase through market expansion and team restructuring. Proven track record of achieving 90% service level for consumable parts, increasing customer retention by 15%, and reducing dead stock by 69% to improve GPM by 10%. Skilled in B2B/B2C sales strategy, P&L management, vendor negotiation, and leading cross-functional teams of up to 30 to maximize profitability.

MEP Supply Chain Section Head at Saudi Binladin Group (2026-01 – Present)

Managed end-to-end procurement of MEP packages (HVAC, Plumbing, Fire Fighting, and Generators), ensuring strict adherence to project specifications and budgets. Identified, audited, and onboarded global and local vendors; negotiated contracts, pricing, and payment terms to achieve targeted cost savings without compromising quality. Created a centralized material tracking log with hyperlinked deliveries, KPI dashboards, action plans assigned to owners, and a supplier evaluation dashboard – improving visibility and on-time delivery.

Oversaw international logistics, customs clearance, and JIT deliveries, ensuring 100% on-site availability. Drafted supply agreements with Incoterms, warranties, and LD clauses to mitigate risks. While managing the MEP supply chain, applied the same operational rigor applicable to equipment aftermarket — vendor negotiation, inventory control, and JIT logistics.

• Strategic Procurement: Managed end-to-end procurement of MEP packages (HVAC, Plumbing, Fire Fighting, and Generators), ensuring strict adherence to project specifications and budgets.
• Supplier Management: Identified, audited, and onboarded global and local vendors; negotiated contracts, pricing, and payment terms to achieve targeted cost savings without compromising quality.
• Material Tracking & KPI Dashboard: Created a centralized material tracking log with hyperlinked deliveries, KPI dashboards, action plans assigned to owners, and a supplier evaluation dashboard – improving visibility and on-time delivery.
• Logistics: Oversaw international logistics, customs clearance, and JIT deliveries, ensuring 100% on-site availability.
• Risk & Contract Management: Drafted supply agreements with Incoterms, warranties, & LD clauses to mitigate risks.
• Heavy Equipment Relevance: While managing the MEP supply chain, applied the same operational rigor applicable to equipment aftermarket — vendor negotiation, inventory control, and JIT logistics.

Spare Parts Operations Manager at Otrac Heavy Equipment (2018-01 – 2025-12)

Spearheaded sales initiatives to penetrate new territories; led the establishment of a new branch in Upper Egypt, achieving 20% annual revenue increase. Led both parts and service teams to shift from reactive to proactive sales through office and field campaigns, delivering 35% sales increase, 15% customer retention gain, and 100% employee turnover reduction. Managed high-value B2B/B2C bulk transactions, balancing pricing strategies with customer retention to maximize profitability.

Developed a multi-sourcing strategy and cultivated long-term partnerships with local/international vendors to ensure supply continuity.

Applied

Pareto analysis and ABC-FNS-VED classification across 20,000+ SKUs to model demand, prioritize critical parts, and eliminate dead stock – delivering 69% reduction and 10% GPM improvement. Leveraged SAP ERP to refine parts replenishment; achieved 90% service level for consumable parts. Orchestrated a 69% reduction in dead stock within two years, directly contributing to a sustained 10% increase in Gross Profit Margin (GPM) through improved inventory turnover and reduced carrying costs.

Closely monitored P&L statements for both revenue-generating channels (parts and service) for over L.E. 400M as a key management personnel member, continuously driving sales growth while rigorously controlling costs to improve bottom-line performance. Led and mentored a cross-functional team of up to 30 personnel (including procurement specialists, warehouse staff, and sales engineers), driving accountability, performance, and professional growth. Led data-rich performance reviews and best-practice presentations for Develon and Bobcat in Egypt and Dubai, translating inventory analytics into strategic insights for senior supplier management.

Established and monitored key performance indicators (KPIs) for procurement, inventory accuracy, and sales velocity; delivered comprehensive reports to senior management to facilitate high-level strategic planning.

• Strategic Sales & Market Expansion: Spearheaded sales initiatives to penetrate new territories; led the establishment of a new branch in Upper Egypt, achieving 20% annual revenue increase.
• Departmental Restructuring: Led both parts and service teams to shift from reactive to proactive sales through office and field campaigns, delivering 35% sales increase, 15% customer retention gain, and 100% employee turnover reduction.
• Business Development & Account Management: Managed high-value B2B/B2C bulk transactions, balancing pricing strategies with customer retention to maximize profitability.
• Supply Chain & Vendor Management: Developed a multi-sourcing strategy and cultivated long-term partnerships with local/international vendors to ensure supply continuity.
• Data-Driven Inventory Analytics and Optimization: Applied Pareto analysis and ABC-FNS-VED classification across 20,000+ SKUs to model demand, prioritize critical parts, and eliminate dead stock – delivering 69% reduction and 10% GPM improvement.
• ERP & Data Analytics: Leveraged SAP ERP to refine parts replenishment; achieved 90% service level for consumable parts.
• Financial & Operational Performance: Orchestrated a 69% reduction in dead stock within two years, directly contributing to a sustained 10% increase in Gross Profit Margin (GPM) through improved inventory turnover and reduced carrying costs.
• P&L Management: Closely monitored P&L statements for both revenue-generating channels (parts and service) for over L.E. 400M as a key management personnel member, continuously driving sales growth while rigorously controlling costs to improve bottom-line performance.
• Team Leadership: Led and mentored a cross-functional team of up to 30 personnel (including procurement specialists, warehouse staff, and sales engineers), driving accountability, performance, and professional growth.
• Performance Analytics & Supplier Presentations: Led data-rich performance reviews and best-practice presentations for Develon and Bobcat in Egypt and Dubai, translating inventory analytics into strategic insights for senior supplier management.
• Performance Management: Established and monitored key performance indicators (KPIs) for procurement, inventory accuracy, and sales velocity; delivered comprehensive reports to senior management to facilitate high-level strategic planning.

Purchasing, Warranty, and TS Engineer at Otrac Heavy Equipment (2014-06 – 2017-12)

• Supplier Sourcing: Identified and evaluated suppliers based on price, quality, availability, and logistical considerations (Inco Terms).
• Replenishment Planning: Executed annual replenishment plans for multiple brands, ensuring optimal stock levels.
• Emergency Procurement: Managed emergency orders, balancing cost and delivery time to meet urgent customer needs.
• Warranty Management: Achieved an annual warranty claim approval rate over 90% through technical reporting & supplier negotiations.
• Technical Reporting: Created detailed technical investigation reports for warranty claims, including work done and supporting evidence.

Spare Parts Sales Engineer at Otrac Heavy Equipment (2010-12 – 2014-05)

• Customer Service: Addressed customer requests, identified required parts, and completed transactions.
• Problem Resolution: Resolved customer dissatisfaction by offering creative solutions for backorders, damaged parts, or stock-outs.
• Sales Calculations: Calculated sales, factoring in discounts and promotions, to ensure accurate pricing.
• Returns Management: Inspected returned parts, identified defects, and facilitated replacements or refunds promptly.

Piping Engineer at Kahromika - West Cairo Power Plant Extension Project (2008-09 – 2010-10)

• Prepared shop drawing breakdowns and material take-offs (MTO) for pipes and instrumentation to support procurement & planning.
• Supervised installation activities in assigned zones of the plant, ensuring alignment with engineering drawings and project specifications.
• Led small teams of construction personnel and liaised with the warehouse for the timely issuance of materials to the site.

MBA in Supply Chain Management – Arab Academy for Science, Technology & Maritime Transport (2022 – 2022)

Bachelor of Engineering (B.E) in Mechanical Engineering – Cairo University (2008 – 2008)