Mustafa Mohammed

Results-driven Electronics Technician with 10+ years servicing ATMs, cash recyclers, and complex electronics. Proven track record in field repair, preventive maintenance, and customer satisfaction. Authorized to work in the US for any employer; open to relocation.

Field tech, Second Line tech - Ellsworth Systems LLC - Franklin, TN

(2021-03)

• Diagnose and resolve ATM hardware/software performance issues as Field and Second Line technician since Mar 2021
• Execute preventive maintenance programs including diagnostics, cleaning, and configuration for ATM fleets
• Advise clients on maintenance best practices, reducing repeat service calls and improving uptime

Customer Engineer, Second Line - Burroughs Inc - Nashville, TN

(2019-02 - 2021-03)

• Installed, maintained, and serviced banking equipment across multiple customer sites as Second Line Engineer
• Diagnosed and resolved complex product performance failures, ensuring minimal downtime for clients
• Delivered proactive maintenance guidance, consistently achieving high customer satisfaction scores

Field Service Engineer, All Lines - Hyosung Inc - Nashville, TN

(2018-02 - 2019-02)

• Deployed and maintained ATMs across defined territory, covering installation, repair, and software loading
• Trained bank staff and vendors on equipment maintenance procedures, improving first-line resolution rates
• Managed spare parts inventory and led problem escalation, ensuring compliance with all service SLAs

Electronics Tech, Lead Technician - CTDI - Lebanon, TN

(2016-09 - 2018-02)

• Led component-level diagnostics and repair of Comcast TV boxes; trained new technicians on motherboard repair and chip programming

Electronics Tech, Lead Technician - Computer House - Nashville, TN

(2015-08 - 2018-10)

Repair computers hardware and software (windows OS), smartphones, TVs and homes security systems.

• Provided computer repair, troubleshooting, and electronics servicing for a broad customer base as Lead Technician

Bachelor - Electric and Electronic Engineering - JNTU Hyderabad (2015-05)