Mustafa Mohammed

Field tech, Second Line tech - Ellsworth Systems LLC - Franklin, TN

(2021-03)

Diagnose and resolve ATM hardware/software performance issues as Field and Second Line technician since Mar 2021
Execute preventive maintenance programs including diagnostics, cleaning, and configuration for ATM fleets
Advise clients on maintenance best practices, reducing repeat service calls and improving uptime

Customer Engineer, Second Line - Burroughs Inc - Nashville, TN

(2019-02 - 2021-03)

Installed, maintained, and serviced banking equipment across multiple customer sites as Second Line Engineer
Diagnosed and resolved complex product performance failures, ensuring minimal downtime for clients
Delivered proactive maintenance guidance, consistently achieving high customer satisfaction scores

Field Service Engineer, All Lines - Hyosung Inc - Nashville, TN

(2018-02 - 2019-02)

Deployed and maintained ATMs across defined territory, covering installation, repair, and software loading
Trained bank staff and vendors on equipment maintenance procedures, improving first-line resolution rates
Managed spare parts inventory and led problem escalation, ensuring compliance with all service SLAs

Electronics Tech, Lead Technician - CTDI - Lebanon, TN

(2016-09 - 2018-02)

Led component-level diagnostics and repair of Comcast TV boxes; trained new technicians on motherboard repair and chip programming

Electronics Tech, Lead Technician - Computer House - Nashville, TN

(2015-08 - 2018-10)

Repair computers hardware and software (windows OS), smartphones, TVs and homes security systems.

Provided computer repair, troubleshooting, and electronics servicing for a broad customer base as Lead Technician

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