Nada Alruwaished

I have 10 years of experience in administrative operations and banking services, where I've developed strong skills in organizing workflows, managing customer inquiries, resolving issues, and supporting daily operations. My background includes experience in credit advisory, risk‑aware decision-making, data organization, and performance support. I'm known for my communication skills, efficiency, and ability to work effectively in fast‑paced environments.

Banking Services Specialist - The Saudi National Bank - SNB

(2024-07)

• Customer Communication: Following up with customers after they receive the product or service to ensure their satisfaction and answer any questions or concerns, they may have.
• Complaint Resolution: Receiving customer complaints, listening attentively, and working quickly and efficiently to resolve issues to ensure customer satisfaction.
• Product Repair or Replacement: Coordinating with specialized team to repair or replace defective products, ensuring a smooth process.
• Data Analysis and Feedback Collection: Gathering data on recurring issues, identifying areas for improvement, and making recommendations to enhance product or service quality.

Marketing Specialist - Bank Albilad

(2022-11 - 2024-11)

• Drive sales by calling existing and potential customers
• Foster and sustain relationships with customers to encourage repeat business
• Understand customers' needs and identify upsell opportunities
• Meet monthly KPIs & revenue targets

Administrative - Ataa Educational Company

(2016-02 - 2021-02)

• Managing and organizing daily office operations and ensuring workflow efficiency.
• Handling incoming and outgoing correspondence, including emails, phone calls, and official documents.
• Maintaining and updating physical and electronic filing systems to ensure accurate and accessible records.
• Supporting management with scheduling, preparing reports, and coordinating meetings.
• Preparing and reviewing administrative documents, reports, and performance-related files.
• Ensuring compliance with company policies and administrative procedures.
• Following up on pending tasks and ensuring deadlines are met.

Bachelor of Business Administration - Imam Muhammad ibn Saud Islamic University (2019-05)