Naif Al Dawsari

Motivated IT professional with 3+ years in technical support, hands-on experience in networking, hardware troubleshooting, and customer service; currently pursuing B.Sc. in IT and expanding foundational knowledge in software development (Java) to transition into advanced IT roles.

Station Agent at Flow Metro (2024-12 – Present)

• Served as first point of contact for 200+ passengers daily, providing technical assistance with ticketing systems and resolving equipment issues through diagnostics and troubleshooting to ensure operational uptime.
• Monitored technical incidents and performed revenue reconciliation, enhancing system reliability in high-pressure environments.

Station Ambassador at Flow Metro (2024-04 – 2024-11)

• Assisted passengers with technical travel issues, communicating complex schedules and wayfinding to improve customer satisfaction and experience.

Customer Care Representative at CCC by STC (2023-09 – 2023-11)

• Resolved technical connectivity issues (SIM activation, network troubleshooting) for 50+ customers daily, contributing to 15% increase in service upsells through needs analysis.

Call Center Agent at Anfal Dalton Company (2021-03 – 2023-07)

• Provided technical support for automated systems, coordinating with field technicians for installations and repairs, optimizing response times under pressure.

B.Sc. in Information Technology – Saudi Electronic University (2028-05)