Naif Olwani

Operations & Support Services Specialist with progressive experience across healthcare, fintech, hospitality, telecommunications, and corporate sectors. Strong expertise in facilities management, procurement lifecycle, asset control, vendor & SLA monitoring, safety & risk management, and operational performance reporting. Certified in NEBOSH and ISO systems with strong analytical capability using Power BI and Advanced Excel.

Support Services Specialist at SWARM (2025-07 – Present)

Oversee facilities management, asset & inventory management, logistics & administrative support, procurement & contracts, and reporting & analytics.

• Oversee maintenance, security, hospitality, and transportation services.
• Supervise cleaning, security, and service contracts ensuring SLA compliance.
• Ensure workplace readiness aligned with safety standards.
• Coordinate with vendors and monitor service performance levels.
• Maintain fixed and movable asset registry.
• Track asset allocation, custody documentation, and periodic audits.
• Coordinate with finance regarding depreciation and inventory reconciliation.
• Organize internal and external transportation.
• Manage warehouse and operational stock.
• Support events and executive meetings with logistics preparation.
• Manage procurement lifecycle (RFQs, evaluation, negotiation, award).
• Support contract documentation and compliance monitoring.
• Monitor vendor KPIs and cost-control processes.
• Prepare dashboards and operational reports using Power BI & Excel.

Health, Safety & Security Specialist at NEOLEAP (2024-11 – 2025-07)

Supervised security operations, conducted risk assessments, led CAPA investigations, coordinated emergency drills, and ensured ISO standards compliance.

• Supervised 18 security guards and managed CCTV control room.
• Conducted enterprise risk assessments and maintained risk registers.
• Led CAPA investigations and compliance monitoring.
• Coordinated fire evacuation drills and emergency readiness plans.
• Ensured governance alignment with ISO standards.

Health Care Security & Risk Management Officer at Ministry of Health (2022-12 – 2024-10)

Directed security incidents and investigations, prepared formal reports, delivered safety awareness programs, and supported emergency response and healthcare compliance.

• Directed security incidents and investigations.
• Prepared formal reports with evidence and documentation.
• Delivered safety awareness programs.
• Supported emergency response and healthcare compliance enforcement.

Call Center Supervisor at Mobily (2022-06 – 2022-12)

Supervised KPIs and service levels, managed workforce scheduling and performance analytics, and prepared performance gap analysis reports.

• Supervised KPIs and service levels.
• Managed workforce scheduling and performance analytics.
• Prepared performance gap analysis reports.

Healthcare Safety & Security (Training Program — Employment Track) at Prince Sultan Military College of Health Sciences (2022-01 – 2022-05)

Applied preventive safety protocols and access control, supported healthcare compliance standards, and participated in structured training aligned with employment pathway.

• Applied preventive safety protocols and access control.
• Supported healthcare compliance standards.
• Participated in structured training aligned with employment pathway.

Security & Safety Supervisor at Habitas AlUla (2021-11 – 2022-01)

Led security team operations, coordinated emergency drills and safety planning, and managed incident reporting and operational updates.

• Led security team operations.
• Coordinated emergency drills and safety planning.
• Managed incident reporting and operational updates.

International Student Services Office Assistant at King's College (2021-01 – 2021-05)

Provided administrative & leadership support and served on International Student Advisor Board.

• Provided administrative & leadership support.
• Served on International Student Advisor Board.

Call Center Representative at The Gardens at Wyoming Valley (2019-08 – 2020-12)

Managed healthcare call operations and documentation.

• Managed healthcare call operations and documentation.

Field Operations Coordinator at Bawazeer Company (2013-11 – 2014-12)

Coordinated field teams and logistics, and ensured occupational safety compliance.

• Coordinated field teams and logistics.
• Ensured occupational safety compliance.

Bachelor of Arts in Criminal Justice (Minor in Sociology) – King's College