Neil Glodo

INFORMATION TECHNOLOGY COMPUTER TECHNICIAN

SIPORT (Siemens) Key Responsibilities:  Operate and monitor the SIPORT Port Management System to support daily port operations  Data Management & Security stores access-related data in multiple locations (redundant storage), encrypts all communication channels, and supports single corporate access cards (for PC login).  Emergency & Safety Functions supports emergency evacuation mustering and integrates with other systems (video surveillance, fire alarms).  System Administration offers a web-based, browser-independent interface (desktop or tablet) for monitoring, configuring, and managing users, roles, and privileges.  System Integration connects with other security systems like Surveillance Vantage for unified command and control.  Installation & Maintenance installing, maintaining, and troubleshooting access controls, including card readers, door control units, and software.  System Monitoring Operating and monitoring integrated security systems (CCTV, access control) via a Centralized Monitoring Application.  Risk Assessment & Compliance Regularly reviewing security risks and ensuring compliance with safety standards and regulations.  ncident Response Responding to security alerts, investigating incidents, and documenting them, ensuring proper escalation when necessary. IBM MAXIMO (Maximo Application Suite)  Familiarity with IBM Maximo system application, manage user access, roles, permissions and system security  Administer and maintain the CAFM software system, ensuring data accuracy and system reliability.  Configure system modules including assets, work orders, preventive maintenance, helpdesk, space management, and inventory.  Manage user access, roles, permissions, and system security., monitor work order workflows, service requests, SLAs, and KPIs.  Generate reports and dashboards for management on maintenance performance, compliance, and asset lifecycle.  Provide user training and first-level technical support to CAFM users.  Install configure, maintain and upgrade FM software applications, manage system performance availability and security  Provide first-level technical support to users via phone, email, chat, or in person  Performed daily document control tasks such as document scanning, filing, and archiving.  Generate work order for Non-Preventive Maintenance daily / Preventive Maintenance (PM)  Generate for Work Status for Monthly report, Follow orders from the Manager  Generate work order and update incident report as per System Engineers advise  Troubleshooting, analyzing and repairing problems of computer elements such as desktop computers, laptops and various components/peripherals of an IT network.  Providing Technical support and ensuring the whole company run smoothly.  Provided technical support and guidance to users for the document management system.  Performed customer services on different firms’ departments and resolved hardware and software technical problems in the system elements after detailed analysis, including  Install, configure, and maintain network hardware and software (routers, switches, firewalls, access points)  Monitor network performance and troubleshoot connectivity issues  Perform network upgrades, patches, and routine maintenance  Support LAN, WAN, VPN, and wireless networks  Diagnose and resolve hardware, software, and cabling issues, Implement and maintain network security measures  Document network configurations, changes, and procedures, provide technical support to end users and escalate issues when necessary  Collaborate with IT team members and vendors on network-related projects  Ensure compliance with company policies and industry best practices

To secure a challenging position where I can effectively contribute my skills assist with installing maintaining and supporting computer hardware and software systems for all sorts of businesses