Noor Alruwaili

Results-driven professional with a strong background in operations coordination, customer experience, and performance management within high-demand environments. Skilled in supervising service delivery, enhancing customer satisfaction, and optimizing daily operations through data-driven insights. Proven ability to lead cross-functional teams, ensure compliance with quality standards, and drive continuous improvement—well-suited for Food & Beverages supervisory roles.

Patient Experience Coordinator at Alhammadi Hospital (2026-01 – Present)

Supervise service quality standards and ensure exceptional customer experience across operational touchpoints.

• Supervise service quality standards and ensure exceptional customer experience across operational touchpoints.
• Monitor customer feedback and complaints, implementing corrective actions to enhance satisfaction levels.
• Prepare and analyze performance reports to support operational decision-making.
• Coordinate with multiple departments to ensure timely service delivery and issue resolution.
• Support continuous improvement initiatives to enhance service efficiency and quality.

Administrative Specialist at Dr. Sulaiman Al Habib Medical Centers (2023-11 – 2025-11)

Managed daily operations and workflow coordination, ensuring smooth service delivery.

• Managed daily operations and workflow coordination, ensuring smooth service delivery.
• Developed KPI reports to monitor operational performance and identify improvement areas.
• Coordinated schedules, documentation, and team communication to maintain efficiency.
• Ensured adherence to organizational policies, quality standards, and compliance requirements.

Human Resources Specialist at International Specialists Clinics (2021-02 – 2022-02)

Supported recruitment and onboarding processes, ensuring efficient staffing operations.

• Supported recruitment and onboarding processes, ensuring efficient staffing operations.
• Maintained employee records and compliance documentation.
• Assisted in workforce coordination and administrative support functions.

Bachelor of Science in Didactics – Marywood University