Norah Shaker

Experienced IT Support Specialist skilled in overseeing business computer systems and offering external and internal support to the system's users. Detail-oriented, organized, and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

• IT Support Specialist

  Cruise Saudi, Jeddah

  Responsible for providing technical support for a full range of business technology, including computer systems (hardware and software), telecommunications circuits, mobile devices, telephone systems,

  and audio‑visual equipment.

  Integrated new systems and operation plans with strategic objectives to deliver improved operational and financial results.

  Integrated new methods, practices, and systems to reduce turnaround time.

  Identified new and more cost‑effective suppliers through participation in industry networking events.

  Nov 2021 - Present

• IT Support Specialist

  Alnahdi Medical company, Jeddah

  Tamheer trainee.

  Sep 2021 - Nov 2021

  IT Support Specialist

  Ministry of commerce and investment, Riyadh

  Providing technical assistance.

  Support computer systems, hardware, or software.

  Response to queries runs diagnostic programs, isolates problems, and determines and implements solutions.

  Jan 2019 - Jan 2021

• IT Support Specialist

  Thamer international school, Jeddah

  Monitoring and maintaining the computer systems and networks of the school,

  Install and configure computer systems,

  Diagnose hardware and software faults.

  Solve technical and applications problem, either over the phone or in person.

  May 2014 - Mar 2017

• Administrative Assistant

  Abdulnasser M. N.

  Alammari

  Est., Jeddah

  Created PowerPoint presentations for business development purposes

  Organized weekly staff meetings and logged minutes for corporate records

  Executed record filing system to improve document organization and management

  Managing and distributing information within the office.

• Bachelor of science - Public Administration

  King Abdul-Aziz University, Jeddah

• Diploma of Programming.

  Al-Thqafi Training Center, Jeddah