Nouf Alrawees

Results-driven Operations and Administrative professional with over 6 years of experience in operations, team leadership, customer service, and project coordination. Proven ability to lead teams, optimize operational processes, coordinate cross-functional activities, and maintain high standards of service quality and compliance. Skilled in managing day-to-day operations, resolving operational challenges, driving continuous improvement, and achieving organizational objectives.

A proactive and results-oriented professional committed to operational excellence, efficient resource management, and sustainable business performance.

Facilities Services Supervisor at Flow Company, Operations Department, Riyadh Metro Project (2023-07 – 2026-07)

Oversaw daily facility services across Riyadh Metro stations, keeping workflows smooth and safe for passengers and staff. Led service, housekeeping, and maintenance teams on site, assigning tasks and checking work quality against standards. Compiled periodic performance reports for senior management, flagging operational challenges along with proposed fixes.

Tracked performance against service benchmarks and stepped in directly whenever gaps appeared. Activated emergency plans and managed incidents as they arose, keeping station operations running with minimal disruption.

Quality Control Specialist at General Authority for Statistics (2022-07 – 2022-08)

Audited and coded field survey data, checking entries against approved procedures before sign-off. Caught and corrected errors in submitted records, reviewing data in real time to keep results accurate. Contacted households directly to verify or clarify information where records were incomplete or unclear.

Sales and Marketing Specialist at Saudi Factories Company (2021-03 – 2021-09)

Managed customer relationships by effectively communicating with clients, analyzing their needs, and negotiating tailored solutions to support business objectives. Prepared comprehensive reports to track performance and support decision-making while consistently contributing to the achievement of sales targets and overall business growth

Bachelor's Degree in English Language – King Saud University (2021)

Diploma in Human Resources (2025)