Nura Aldawsari

Results-driven professional in customer service, HR, and metro operations. Skilled in staff training, performance evaluation, and service quality improvement.

Station Agent at FLOW Company Riyadh Metro (2023-01 – 2024-01)

• Addressed passenger inquiries and resolved complaints to maintain high service standards.
• Escalated complex issues to supervisors, ensuring proper passenger guidance throughout.

HR Manger at Takaful Amanah Insurance Company (2021-01 – 2022-01)

• Spearheaded recruitment and developed comprehensive employee training programs.
• Conducted performance evaluations and drove strategic HR initiatives to improve the workplace.

Customer Manager at Americana Food Company (2020-01 – 2021-01)

• Managed daily staff operations and enforced standardized service procedures.
• Delivered coaching programs that improved employee KPIs across the team.

High Diplomat in Business Management – Luarete College

PET Exam in English – Cambridge University