Omar Sharif

IT Support professional with hands-on experience supporting users and troubleshooting Windows systems, computer hardware, software, printers, peripherals, and basic network connectivity. Experienced in IT support operations, system configuration, user account support, documentation, and IT equipment inventory, with additional IT support internship experience in a healthcare environment. Currently pursuing CompTIA A+ certification with a working knowledge of Active Directory.

Seeking an IT Support, Helpdesk, or Desktop Support role where I can apply my technical skills and continue growing as an IT professional.

IT Support Technician at AL RAAD AL JADEED (2024-11 – Present)

• Troubleshot Windows, hardware, software, printer and network issues.
• Installed and configured computers, printers and peripherals.
• Supported users with technical problems and account issues.
• Troubleshot internet and network connectivity problems.
• Maintained IT equipment inventory and documentation.

IT Support Intern at Abeer Medical Group Jeddah (2024-06 – 2024-08)

• Assisted in installation, configuration, and troubleshooting computer systems and peripheral devices.
• Provided first-line technical support for staff, resolving basic hardware, software, and network related issues.
• Supported users with day-to-day technical problems and helped maintain smooth operation of hospital IT systems.
• Maintained IT documentation and assisted with tracking and updating the inventory of IT equipment.

Bachelor of Computer Application – Amity University (2021 – 2024)

Higher Secondary (Class 12) – Delhi Public School, KSA (2020 – 2021)

High School (Class 10) – Delhi Public School, KSA (2018 – 2019)