Othman Salhani

Mechatronics Engineer with solid experience in automotive service operations, and workshop coordination within an authorized dealership environment. Strong background in supervising repair workflows, supporting service teams with technical guidance, and ensuring compliance with manufacturer standards, safety regulations, and company policies. Proven ability to enhance service efficiency, support service advisors and technicians, improve first-time fix rates, and contribute to customer satisfaction, sales growth, and smooth workshop operations.

Service Engineer - Al Jazirah Vehicles Agencies – (Ford)

(2024-04)

• Supported daily service and workshop operations by providing technical assistance and guidance to technicians and service teams to ensure accurate and timely repairs.
• Coordinated closely with Service Advisors and workshop staff to manage repair workflows, job priorities, and service delivery timelines.
• Supported the Body & Paint (Accident Repair) Department by coordinating electrical and control system repairs related to collision damage.
• Contributed to optimizing diagnostic and repair processes, reducing vehicle downtime and improving overall workshop efficiency.
• Ensured adherence to safety, quality, and environmental standards in all service and repair activities.
• Collaborated with service teams to enhance customer satisfaction through clear technical explanations and effective service execution.

BSc - Mechatronics Engineering - Eastern Mediterranean University (2021-08 - 2024-01)