Oussama Youssef

Experienced Automotive Professional with over 8 years of expertise in leading workshop operations, supervising skilled technical teams, and maintaining the highest quality and safety standards. Highly proficient in advanced vehicle diagnostics, troubleshooting complex mechanical and electronic systems, strategic planning, workflow optimization, and exceptional customer service management. Seeking to join in a leadership role to drive operational excellence, enhance team performance, and deliver superior automotive service outcomes.

Service Advisor - ASAR AUTO (TOYOTA/LEXUS) - Damam, Saudi Arabia

(2023-12)

• Greeted customers and accurately identified service needs.
• Coordinated workshop activities and ensured precise fault diagnosis.
• Prepared estimates and clearly explained repairs to customers.
• Monitored repair progress and delivered vehicles ensuring customer satisfaction.
• Improved workshop efficiency and contributed to higher customer satisfaction.

Workshop & Maintenance Supervisor - GULF CAR GARAGE - Damam, Saudi Arabia

(2022-12 - 2023-12)

• Led workshop operations and technical teams, ensuring top-quality repairs and efficiency.
• Prioritized and monitored daily maintenance tasks to meet deadlines.
• Diagnosed complex vehicle issues and implemented effective solutions.
• Managed inventory, reports, and budgets to optimize workshop performance.
• Maintained strong customer relations, achieving high satisfaction and loyalty.

Vehicle Maintenance & Inspection Supervisor - Digital Engineering FOR EUROPE CAR - Riyadh, Saudi Arabia

(2021-12 - 2022-12)

• Supervised vehicle inspection and diagnostic operations to ensure accurate fault detection.
• Performed advanced diagnostics to identify mechanical and electrical issues efficiently.
• Led technical teams in carrying out precise repair procedures based on diagnostic results.
• Ensured high-quality standards and safety compliance during all maintenance activities.
• Maintained proper inventory of diagnostic tools and equipment to support inspection operations.

Workshop Manager - GEAR STAR - Riyadh, Saudi Arabia

(2020-12 - 2021-12)

• Supervised vehicle inspection and diagnostic operations to ensure accurate fault detection.
• Performed advanced diagnostics to identify mechanical and electrical issues efficiently.
• Welcomed customers, assessed their concerns, and explained faults and repair plans clear.
• Led technical teams to perform precise repairs based on diagnostic results.
• Ensured adherence to quality and safety standards in all maintenance operations.

Automotive Service Technician – Inspection & Repair - PRIVATE COMPANY - Tripoli, Lebanon

(2012-08 - 2020-12)

• Performed vehicle inspections and diagnostics to accurately identify mechanical and electrical issues.
• Executed disassembly, repair, and reassembly of vehicle components efficiently.
• Assisted in preventive maintenance to ensure vehicle reliability and safety.
• Maintained tools and equipment in proper condition to support daily workshop operations.
• Collaborated with technical teams to complete repair tasks on schedule.

Bachelor's Degree - Mechanics and Renewable Energy Engineering - Lebanese French University (ULF) (2018)

Technical Excellence - Auto mechanics - Technical Institute-Tripoli (2014)

Technical Baccalaureate - Auto mechanics - The official Deir Ammar Institute (2012)