Raghad Alsaleh

Management Development Specialist - Al Jazirah Vehicles Agencies Co. - Riyadh

(2023-01)

Promoted to Management Development Specialist in January 2023 with full title change and expanded responsibilities

Provided executive and administrative support within the Chairman's Office.
Coordinated internal requests across multiple departments, ensuring timely follow-up, task completion, and smooth workflow.
Organized schedules, documented internal updates, and maintained task flow.
Prepared progress reports and summaries for senior management as needed.
Contributed to improving internal processes to enhance workflow efficiency
Collaborated with the Projects Department on sourcing and coordinating with partner companies as part of cross-departmental initiatives.

Customer Relationship Management - Al Jazirah Vehicles Agencies Co. - Riyadh

(2022-01 - 2023-01)

Responded to customer inquiries and service requests through CRM platforms (Genesys and Kyeloop).
Managed customer tickets via Genesys and Kyeloop, ensuring timely and effective resolution.
Maintained accurate records of customer interactions and recurring service issues.
Coordinated with internal teams when needed to escalate or resolve technical issues.
Gained practical experience using CRM systems to handle high-volume client communication.

Recruitment Specialist - Maximus KSA - Riyadh

(2021-03 - 2021-12)

Conducted recruitment operations for a government-supported program in collaboration with the Ministry of Human Resources.
Sourced candidates via digital platforms and professional networks using ATS tools.
Conducted phone and in-person interviews, filtered candidates, and ensured smooth hiring processes.
Designed and delivered training programs to enhance readiness and performance of new hires.
Prepared regular performance analytics and recruitment reports to support continuous improvement initiatives

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