Management Development Specialist - Al Jazirah Vehicles Agencies Co. - Riyadh
(2023-01)
Promoted to Management Development Specialist in January 2023 with full title change and expanded responsibilities
- Provided executive and administrative support within the Chairman's Office.
- Coordinated internal requests across multiple departments, ensuring timely follow-up, task completion, and smooth workflow.
- Organized schedules, documented internal updates, and maintained task flow.
- Prepared progress reports and summaries for senior management as needed.
- Contributed to improving internal processes to enhance workflow efficiency
- Collaborated with the Projects Department on sourcing and coordinating with partner companies as part of cross-departmental initiatives.
Customer Relationship Management - Al Jazirah Vehicles Agencies Co. - Riyadh
(2022-01 - 2023-01)
- Responded to customer inquiries and service requests through CRM platforms (Genesys and Kyeloop).
- Managed customer tickets via Genesys and Kyeloop, ensuring timely and effective resolution.
- Maintained accurate records of customer interactions and recurring service issues.
- Coordinated with internal teams when needed to escalate or resolve technical issues.
- Gained practical experience using CRM systems to handle high-volume client communication.
Recruitment Specialist - Maximus KSA - Riyadh
(2021-03 - 2021-12)
- Conducted recruitment operations for a government-supported program in collaboration with the Ministry of Human Resources.
- Sourced candidates via digital platforms and professional networks using ATS tools.
- Conducted phone and in-person interviews, filtered candidates, and ensured smooth hiring processes.
- Designed and delivered training programs to enhance readiness and performance of new hires.
- Prepared regular performance analytics and recruitment reports to support continuous improvement initiatives
