Rawan Almahi

Results-driven Quality and Operations professional with over 6 years of experience in Quality Control, QA/QC, Facilities Management, Operations Support, Project Coordination, and Team Supervision. Experienced in conducting quality inspections and operational audits across 18+ project sites, monitoring workforce performance and attendance for approximately 150 employees, preparing quality and operational reports, maintaining documentation, and supporting ISO 9001 audit activities. Currently supporting the Landscaping Department within a Facilities Management environment, with responsibility for quality monitoring, operational coordination, service quality, staff performance, documentation, and project follow-up.

Successfully established quality and operational documentation for the Landscaping Department from the ground up and supported its quality audit with zero observations and zero NCRs. Proven ability to coordinate with management, operational teams, Human Resources, and other stakeholders to support smooth operations and effective service delivery. Experienced in handling customer complaints, supporting recruitment activities, monitoring workforce performance, and using Unifier and CAFM systems for operational follow-up and documentation.

ISO 9001 Quality Management Lead Auditor with additional professional training in Project Management, Total Quality Management, Crisis Management, Business Continuity, Operations Management, and Institutional Excellence.

Quality & Operations Support – Landscaping Department at INITIAL SAUDI GROUP – FACILITIES MANAGEMENT (2025-09 – Present)

• Support quality monitoring and operational coordination activities within the Landscaping Department.
• Follow up on site operations, service quality, staff performance, attendance, and compliance across multiple project sites.
• Developed and organized quality and operational documentation for the Landscaping Department from the ground up.
• Established and maintained quality records and documentation to support department compliance and audit readiness.
• Participated in Landscaping Department ISO and quality audit activities, supporting audit preparation and documentation.
• Successfully supported the Landscaping Department audit with zero observations and zero NCRs (Non-Conformity Reports).
• Prepare quality and operational reports and maintain accurate documentation for management review.
• Follow up on site operations, service delivery, and performance issues and coordinate with relevant teams for resolution.
• Use Unifier and CAFM systems to support operational follow-up, documentation, and project-related activities.
• Coordinate with management and operational teams regarding quality requirements, service delivery, and operational performance.
• Support recruitment activities for the Landscaping Department in coordination with Human Resources.
• Assist with employee coordination and recruitment follow-up.
• Organize meetings, document action points, and follow up on assigned operational requirements.
• Support continuous improvement initiatives by identifying workflow gaps and recommending improvements to operational processes.

Quality Controller & Attendance Supervisor at INITIAL SAUDI GROUP – FACILITIES MANAGEMENT (2022-04 – 2025-09)

• Conducted quality inspections and operational audits across 18+ project sites within the Facilities Management environment.
• Monitored staff performance, attendance, workforce records, and timesheets for approximately 150 employees.
• Prepared detailed quality and operational reports and followed up on corrective actions and service improvement requirements.
• Participated in internal and external ISO and quality audit activities and supported audit preparation and documentation.
• Successfully supported FM quality audit activities resulting in zero NCRs.
• Handled and followed up on multiple customer complaints and coordinated with relevant operational teams to support timely resolution.
• Maintained inspection records, quality documentation, attendance records, timesheets, and operational reports.
• Coordinated with management and operational teams to follow up on site activities, quality requirements, and performance issues.
• Supported MEP and Landscaping operations through quality monitoring, reporting, documentation, and operational follow-up.
• Used Unifier and CAFM systems to support operational activities and documentation.
• Participated in Landscaping Department ISO and quality audit activities, supporting audit preparation and documentation.
• Successfully supported the Landscaping Department audit with zero observations and zero NCRs (Non-Conformity Reports).
• Prepare quality and operational reports and maintain accurate documentation for management review.
• Follow up on site operations, service delivery, and performance issues and coordinate with relevant teams for resolution.
• Use Unifier and CAFM systems to support operational follow-up, documentation, and project-related activities.
• Coordinate with management and operational teams regarding quality requirements, service delivery, and operational performance.
• Support recruitment activities for the Landscaping Department in coordination with Human Resources.
• Assist with employee coordination and recruitment follow-up.
• Organize meetings, document action points, and follow up on assigned operational requirements.
• Support continuous improvement initiatives by identifying workflow gaps and recommending improvements to operational processes.

Additional Internal Role: Debit Controller – MEP Department at INITIAL SAUDI GROUP – FACILITIES MANAGEMENT (2025-05 – 2025-09)

• Managed debit and financial follow-up processes within the MEP Department.
• Coordinated with operational teams regarding outstanding balances, collections, and pending financial matters.
• Prepared reports related to outstanding payments and financial tracking.
• Maintained organized financial and departmental documentation.
• Followed up with relevant teams to support timely resolution of pending financial issues.

Quality Supervisor & Assistant Project Manager at REEM COMPANY (2020-09 – 2022-04)

• Supervised project operations and ensured compliance with quality standards and company procedures.
• Managed and supervised more than 150 employees.
• Conducted operational follow-up and supported quality monitoring across project activities.
• Identified operational issues and supported corrective actions to improve operational efficiency.
• Supported project planning, coordination, reporting, and resource management.
• Prepared project reports and communicated project updates to senior management.
• Coordinated tasks between departments to support project progress and timely completion of activities.
• Monitored team performance and supported effective workforce coordination.
• Maintained project documentation and followed up on operational requirements.
• Organized meetings, documented action points, and followed up on operational requirements.
• Coordinated with multiple departments and stakeholders to ensure smooth workflow and effective service delivery.

Bachelor in Medical Laboratory – Sudan University of Science and Technology (2012-09 – 2017-07)