Rawan Aloqili
RECEPTIONIST / RESERVATION AGENT
كفاءة
Riyadhعضو منذ ٢٩ يوليو ٢٠٢٦
Proficiency in Opera PMS & Microsoft ExcelProblem-solving & complaint de-escalationHigh-volume multitasking & time managementGuest upselling & revenue awarenessCross-department coordination (Housekeeping/Maintenance)
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Proficiency in Opera PMS & Microsoft ExcelProblem-solving & complaint de-escalationHigh-volume multitasking & time managementGuest upselling & revenue awarenessCross-department coordination (Housekeeping/Maintenance)
نبذة
Hospitality Specialist experienced in both front desk and reservation operations. Handled everything from check-ins, check-outs, and call center inquiries to managing booking emails as a reservation agent. Proven ability to multitask and deliver helpful, friendly customer service in a fast-paced environment.
الخبرة
Receptionist - SEVEN GARDENS HOTEL
(2025-01 - 2026-01)
- Welcomed guests and managed smooth check-in and check-out procedures.
- Handled reservation requests and guest inquiries through phone calls and emails.
- Coordinated and processed room service and maintenance orders for in-house residents.
- Delivered high-quality customer service to ensure a pleasant guest experience.
Reservation Agent - Global Experience Tourism Agency
(2024-01 - 2025-01)
- Managed incoming customer calls and handled reservations.
- Designed custom travel itineraries based on client preferences and budgets.
- Coordinated flight, hotel to ensure smooth trips for customers.
- Followed up with clients to ensure satisfaction
المهارات
RECEPTIONIST / RESERVATION AGENT
