Rawan Aloqili

Hospitality Specialist experienced in both front desk and reservation operations. Handled everything from check-ins, check-outs, and call center inquiries to managing booking emails as a reservation agent. Proven ability to multitask and deliver helpful, friendly customer service in a fast-paced environment.

Receptionist - SEVEN GARDENS HOTEL

(2025-01 - 2026-01)

• Welcomed guests and managed smooth check-in and check-out procedures.
• Handled reservation requests and guest inquiries through phone calls and emails.
• Coordinated and processed room service and maintenance orders for in-house residents.
• Delivered high-quality customer service to ensure a pleasant guest experience.

Reservation Agent - Global Experience Tourism Agency

(2024-01 - 2025-01)

• Managed incoming customer calls and handled reservations.
• Designed custom travel itineraries based on client preferences and budgets.
• Coordinated flight, hotel to ensure smooth trips for customers.
• Followed up with clients to ensure satisfaction