Reema Mira

Results-driven Hospitality and Communications professional. Experienced in luxury hotel operations, airport services, and Food & Beverage coordination within five-star environments. Proven ability to manage VIP guests, deliver exceptional service, and maintain high operational standards. Passionate about enhancing guest experiences and supporting Saudi Arabia's tourism growth.

FOOD & BEVERAGE COORDINATOR at InterContinental Red Sea Resort (2025-07 – Present)

• Coordinate daily Food & Beverage operations across multiple outlets in luxury resort environment.
• Ensure consistent delivery of five-star service standards in alignment with international hospitality benchmarks.
• Manage VIP and special guest requests with a personalized and detail-oriented approach.
• Act as a liaison between departments to ensure seamless communication and operational efficiency.
• Support high-volume service periods while maintaining service quality and guest satisfaction.
• Apply fine dining standards, luxury service etiquette, and guest experience excellence.
• Contribute to improving guest satisfaction through consistency and attention to detail.

SOCIAL RESEARCHER at Alwukalla Company (2023-05 – 2024-08)

• Conducted large-scale Pilgrim Satisfaction Survey (17,301 participants).
• Collected and analyzed data to identify service gaps and improvement opportunities.
• Collaborated with operational teams to enhance passenger experience.
• Contributed to increasing customer satisfaction by 50%.
• Prepared reports to support data-driven decision-making.

OPERATION COORDINATOR at Tasheel Company (2022-11 – 2023-04)

• Managed passenger flow in high-volume airport environments.
• Coordinated daily operations with cross-functional teams.
• Maintained service efficiency and quality during peak hours.
• Resolved operational challenges in fast-paced settings.

MEDIA PRODUCTION ASSISTANT at Madeed Company (2022-08 – 2022-11)

• Developed advertising concepts and promotional materials.
• Assisted in photography and content production.
• Supported marketing campaigns and brand communication strategies.

FRONT OFFICE TRAINEE at Novotel Jeddah (2019-04 – 2019-08)

• Assisted in front office operations including guest check-in and check-out procedures.
• Handled reservations and guest inquiries while maintaining professional communication.
• Performed accurate data entry using government platforms and internal systems.
• Developed strong understanding of hotel operations and guest service standards.

Bachelor Of Mass Communication in Mass Communication – King Abdulaziz University (2019-01 – 2022-01)