Rim Alisaid

Customer-focused professional with strong communication and interpersonal skills. Experienced in sales, call center operations, and education. Proven ability to manage client relationships, handle customer inquiries efficiently, and contribute positively to organizational goals. Highly organized, reliable, and committed to delivering excellent service.

Salesperson - Manama Center – Accessories & Jewelry

(2014-01 - 2015-12)

• Prepared and implemented sales action plans and strategies
• Scheduled and managed daily sales activities
• Developed and maintained customer databases
• Planned and conducted direct marketing and promotional activities
• Presented products and services to new and existing clients
• Negotiated with customers and closed sales
• Prepared sales proposals and contracts
• Maintained accurate sales records and prepared reports
• Responded to customer inquiries by phone, email, and in person
• Ensured high levels of customer satisfaction and long-term relationships

Call Center Representative - Serco / Pro Service TECOM – WASL

(2015-01 - 2017-12)

• Answered inbound customer calls professionally and courteously
• Responded to customer inquiries in a timely manner
• Generated customer interest in company services
• Logged customer maintenance requests accurately
• Followed up with internal teams on maintenance status and completion
• Updated customer databases and documented feedback
• Provided personalized customer service and issue resolution

Call Center Operator

• Received and handled customer calls politely
• Promoted rental and property sale listings
• Listened carefully to customer needs and assisted accordingly
• Transferred calls to appropriate departments
• Sent follow-up emails and arranged customer callbacks

English Teacher - Jialexue International Education

(2017-01 - 2017-12)

• Taught basic English phonics and grammar
• Introduced colors, shapes, numbers, and letter recognition
• Used games, songs, dancing, and storytelling to support learning
• Supported students' social, emotional, and physical development
• Maintained a safe, clean, and engaging learning environment
• Built positive and consistent relationships with students and parents

High School

Computer Applications (Email & Internet)

Latin Typing

Peachtree Accounting

Computer Maintenance and Upgrading

Layout and Graphics Design

Digital Graphics, Design & Animation (Adobe)

Basic Ticketing