Ruba Banjar

Human Resources Generalist experience supporting multinational organizations across end-to-end HR operations, talent acquisition, employee relations, and compliance within the Saudi market. Strong background in onboarding, government platforms, workforce administration, and cross-functional stakeholder coordination. Known for operational efficiency, policy compliance, and employee engagement.

Human Resources Generalist at Cummins Arabia (2023-01 – Present)

• Led global and local onboarding in line with corporate and labor compliance.
• Managed full-cycle recruitment and offer negotiations.
• Administered employee lifecycle and compensation actions.
• Coordinated payroll and HR operations with Finance.
• Maintained employee records and HR compliance audits.
• Issued official employment and banking letters.
• Developed HR reports and operational trackers.
• Implemented HR policies and procedures.
• Managed government platforms (Qiwa, GOSI).
• Supported workforce planning and performance management.
• Conducted employee relations investigations.
• Oversaw manpower and expatriate HR administration.
• Drove employee engagement initiatives.

Social Care Specialist at Zain Telecommunications (2022-01 – 2023-12)

• Managed escalated and regulatory customer cases in coordination with CST.
• Handled high-priority inbound and outbound client communications.
• Delivered technical support and service resolution.
• Addressed billing, service modifications, refunds, and customer inquiries.
• Maintained accurate case documentation and service history in CRM systems (Oracle, TABS, Remedy).
• Prepared professional English communication scripts for client interactions.

Customer Service Agent at Zain Telecommunications (2020-01 – 2021-12)

• Managed inbound and outbound customer communications.
• Logged and tracked cases through Zendesk ticketing system.
• Processed refunds for damaged, missing, or incomplete shipments.
• Handled warranty claims and prepared service reports.
• Escalated logistics and delivery issues involving shipping partners.

Event Organizer at Saudi Aramco (2016-01 – 2018-12)

• Coordinated corporate events and exhibitions.
• Managed logistics for the Middle East Corrosion Conference & Exhibition.
• Supported stakeholder engagement and on-site execution.

Bachelor's degree in HR Management, Development and Strategy – Royal University for Women (2021-05)