Saad Jamal

Operations Manager and Project Coordinator with over 8 years of practical experience in field operations management, operational coordination, team supervision, and performance improvement across multiple regions in Saudi Arabia. Skilled in monitoring KPIs, managing SLAs, preparing analytical reports using Excel and Power BI, and supporting data-driven decision-making. Experienced in project coordination, infrastructure operations, preventive maintenance, operational issue analysis, service quality improvement, and workforce management.

Adept at supporting business continuity, improving operational efficiency, and coordinating with internal teams, field supervisors, and operational stakeholders to achieve business objectives.

Operations Manager - Net Channels - Saudi Arabia

(2018-01)

• Managing and operating field operations across 8 regions in Saudi Arabia while ensuring efficient daily workflow.
• Supervising more than 30 employees across operational and field teams to achieve performance and service quality targets.
• Monitoring and analyzing KPIs and preparing operational reports to support decision-making and improve efficiency.
• Ensuring compliance with SLAs and improving response time for incidents and operational requests.
• Coordinating with operational stakeholders and supporting partners to ensure efficient execution and achievement of operational and quality objectives.
• Improved issue resolution speed by 65% and reduced the average handling time from 3 days to 1 day.
• Contributed to reducing operational costs by 20% over the last two years through improved coordination and operational planning.
• Supported the training and development of operational teams to strengthen coordination, follow-up, and overall operational performance.

Project Coordinator - Saudi Electricity Company (SEC) - Saudi Arabia

(2025-01 - 2025-06)

• Coordinating daily operations for infrastructure projects, electrical excavation works, and operational workflow follow-up.
• Following up on the issuance and renewal of work orders in coordination with Saudi Electricity Company to ensure project continuity.
• Monitoring fieldwork progress and ensuring compliance with the operational plan and defined project timelines.
• Updating workforce records, productivity sheets, and operational reports accurately and continuously.
• Following up on financial collections, payment certificates, and the completion of operational and administrative project procedures.
• Contributed to stabilizing the project during the initial operational phase until full operational stability was achieved.
• Supported the handover procedures for new operational projects in coordination with Saudi Electricity Company regarding contracts and new projects.
• Prepared operational reports, monitored KPIs, and provided regular project progress updates.

Preventive Maintenance Supervisor - Net Channels - Saudi Arabia

(2017-01 - 2018-12)

• Supervised preventive maintenance activities and followed up on field operational work according to defined plans.
• Monitored field inspections and periodic maintenance to improve service quality and reduce recurring faults.
• Prepared technical and operational reports, tracked field team performance, and analyzed operational issues.
• Supervised work scheduling and task distribution across technical teams to ensure timely completion.
• Ensured compliance with quality, safety, and operational procedures.
• Contributed to increasing customer satisfaction from 75% to 90% by improving service quality and execution speed.
• Helped improve operational stability and efficiency while reducing recurring faults through preventive maintenance follow-up.

Marketing Supervisor - Net Channels - Saudi Arabia

(2016-01 - 2017-12)

• Supervised field marketing operations and monitored the performance of field teams.
• Led the field team and organized daily tasks to achieve operational and sales objectives.
• Prepared daily performance reports and submitted operational observations to management to support performance improvement.
• Monitored customer service quality and enhanced the customer experience during field operations.
• Coordinated with operational and administrative teams to improve workflow and achieve required operational targets.
• Contributed to developing performance and improving the efficiency of field teams.
• Supported customer acquisition strategies and improved service reach.

Bachelor's Degree - Project Management - Smart University for All (2024-01)

Diploma - Computer Technology, Networks Specialization - Technical and Vocational Training Corporation (TVTC) (2017-01)