Safaa Elnour

Results-oriented Data Analyst and Service Sales Specialist with over five years of combined experience in the banking and insurance industries. Demonstrated expertise in cleaning, transforming, and analyzing complex datasets to generate insights that support strategic decision-making and drive business growth. Proven track record in providing exceptional customer service and managing risk assessment and insurance policies.

Possess strong analytical thinking, problem-solving skills, and a keen attention to detail. Committed to delivering comprehensive solutions and ensuring high levels of stakeholder satisfaction.

Senior Insurance Sales Officer at Al Barka Insurance Company (2022-08 – Present)

Overseeing and managing insurance operations with focus on team leadership, business growth, and risk management.

• Oversee and manage a team of insurance officers, providing guidance, training, and support to ensure high-quality service delivery.
• Develop and implement strategic plans to drive business growth, increase market share, and achieve revenue targets.
• Evaluate and analyze insurance applications, claims, and underwriting processes to ensure compliance with company policies, industry regulations, and risk management standards.
• Support decision-making through comprehensive data evaluation and reporting.

Insurance Marketing Officer at Al Barka Insurance Company (2019-11 – 2022-08)

Evaluated insurance applications, assessed risks, and provided client support.

• Evaluate insurance applications, assess risks, and determine appropriate coverage options for clients.
• Provide accurate and timely insurance quotes, policies, and related documents to clients.
• Explain policy terms, conditions, and coverage details to clients, ensuring their understanding and satisfaction.
• Analyzed insurance applications and risk factors to determine suitable coverage.

Personal Banker at Bank of Khartoum (2017-10 – 2018-08)

Assisted customers with banking services and provided personalized financial guidance.

• Assist customers in opening new bank accounts (checking, savings, and investment) while ensuring compliance with regulatory requirements.
• Provide personalized financial advice and guidance to clients based on their financial goals, needs, and risk tolerance.
• Provided financial guidance and analyzed customer financial needs.

Financial Affairs Officer at Central Bank of Sudan (2013-03 – 2014-03)

Analyzed economic and financial data to support monetary policy decisions.

• Analyze and evaluate economic and financial data to support monetary policy decisions and provide recommendations to management.
• Monitor and assess domestic and international economic trends, financial markets, and monetary policy developments.

Bachelor of Science in Economic and Social Studies – University of Khartoum (2012-12)