Sajjad Qureshi

Passionate and people-focused hospitality and operations leader with more than 20 years of international experience across hospitality, retail, telecommunications, executive administration and customer success in the USA and India, while supporting customers across the Canada and the United Kingdom. I believe exceptional guest experiences begin with genuine human connections. Throughout my career, I have built lasting relationships by listening carefully, understanding individual needs and resolving challenges with empathy, professionalism and a commitment to excellence.

I bring an energetic leadership style that inspires teams to deliver warm, personalised service while maintaining outstanding operational standards. Known for developing high-performing teams, resolving complex customer concerns, improving service quality and creating memorable customer experiences that build loyalty and trust.

Senior Customer Service Supervisor - Unified Solutions for Execulink Telecom Canada

(2026-01)

• Deliver exceptional customer experiences while resolving complex service issues.
• Build long-term customer relationships through empathy and professionalism.
• Consistently achieve customer satisfaction and quality standards.

Business Operations & Administration Manager - Miwos Solutions – Immigration & Visa Consultancy

(2021-01 - 2026-01)

• Directed daily business operations while supporting executive leadership.
• Supervised a team of five professionals.
• Managed approximately 30 immigration applications every month.
• Delivered exceptional client service during complex immigration journeys.
• Awarded Star Performer for operational excellence.

Team Leader – Supporting 3 Mobile UK - Tech Mahindra

(2019-10 - 2020-10)

• Led a team of 15 customer service advisors.
• Coached teams to deliver exceptional customer experiences.
• Managed KPIs including NPS, AHT, FCR and quality.
• Received the Samsung Campaign Award.

Sales Manager - Aalliance Plastics & Polymers

(2015-06 - 2019-01)

• Managed a ₹15 Crore business portfolio.
• Built trusted long-term client relationships.
• Delivered consistent business growth and customer satisfaction.
• Awarded Star Performer.

Manager & Co-owner - Miraroma Foods - Mumbai, India

(2013-02 - 2015-06)

• Managed daily restaurant operations.
• Delivered exceptional guest experiences.
• Oversaw customer service, inventory, procurement and supplier relationships.
• Ensured every guest received warm, attentive and personalised service.

Retail Store and Operations Manager - Verizon Wireless – USA

(2006-01 - 2013-01)

Career Progression: Sales Representative, Assistant Store Manager, Store Manager

• Managed operations across two retail stores.
• Led and developed a team of eight employees.
• Delivered outstanding customer satisfaction.
• Resolved escalated customer concerns professionally.
• Achieved multiple promotions through leadership and performance.

Higher Secondary Certificate - Commerce

Diploma - Sales Management

Diploma - Digital & Social Media Marketing

Diploma - Graphic Design

Certificate - Competitive Sales Strategies

Certificate - Introduction to International Business

Certificate - Social English Language Skills