Operations Supervisor – Central Region / MOH at SMSA Express (2021-01 – Present)
Managing central region operations for major government and healthcare projects.
- Managed 128 employees
- Supervised 11 operational sites
- Coordinated directly with Administrative Communication Directors across the Central Region
- Managed secure collection and delivery of official documents between Ministry of Health branches, Health Affairs departments, and Health Clusters
- Coordinated with laboratory managers for the transportation of blood samples and infectious disease samples
- Ensured secure delivery to government hospitals and laboratories
- Managed transportation of infectious disease samples, epidemic and public health specimens
- Delivered to public health laboratories under strict compliance procedures
- Supervised pharmaceutical logistics from 6 pharmacy locations
- Managed packaging and last-mile delivery of medications to patients
- Managed collection of medications from Main Pharmacy and Cardiac Pharmacy
- Oversaw packaging and patient delivery
- Managed medication delivery projects with private pharmacy chains including Nahdi Medical Company, Jawaher Pharmacy, and Anjama Pharmacy
- Managed secure transportation of official documentation
- Coordinated administrative document logistics between departments and government facilities
- Managed confidential government document transportation across the Kingdom
- Coordinated collection and transport of food poisoning investigation samples
- Managed secure transfer of confidential forensic and investigation samples to laboratories
- Coordinated with Hajj authorities and Public Health Labs
- Managed transportation of pilgrim health samples from Mina and Arafat hospitals to Weqaya laboratories during peak Hajj operations
Operations Supervisor – Riyadh Central Hub at SMSA Express (2019-01 – 2021-12)
- Managed 79 employees
- Ensured all client services met SLA and quality standards
- Conducted continuous employee training programs
- Managed accounts for Presidency of State Security, Saudi Telecom Company (STC), FACOOM, King Faisal Specialist Hospital & Research Centre, and King Khaled Eye Specialist Hospital
Hub Coordinator – Central Warehouse at SMSA Express (2018-01 – 2019-12)
- Coordinated between warehouses across Saudi Arabia and Riyadh Customs
- Ensured on-time receiving and dispatch of all shipments
Online Services Coordinator at SMSA Express (2015-01 – 2018-12)
- Managed international shipment processing from the United States
- Coordinated customs clearance, packaging, and domestic delivery across Saudi Arabia
Executive Translator – Private Aviation, King Khalid International Airport at SMSA Express (2014-01 – 2015-12)
- Managed customs clearance for inbound and outbound aviation shipments at King Khalid International Airport
Executive Translator – Saudi Post Headquarters at SMSA Express (2013-01 – 2014-12)
- Managed customs documentation for outbound international shipments
Customer Service Representative at SMSA Express (2011-01 – 2013-12)
- Managed customer communication for credit card services and commercial registration services
- Updated customer records and shipping information
Media Department Manager at Tasaheel International Commercial Services (2008-01 – 2011-12)
- Led business development and media planning initiatives
- Built relationships with clients, healthcare providers, physicians, and charitable organizations
Graphic Designer at Pakistan Earthquake Relief Association (2006-01 – 2010-12)
- Designed communication materials and campaign assets
- Managed multiple design projects and consistently met deadlines
