Sameer Al Zain

Results-driven Operations Supervisor with 15+ years of experience in logistics, supply chain operations, healthcare distribution, and government project management. Proven expertise in managing large-scale field operations with 128+ employees across 11 operational sites. Extensive experience handling high-security government accounts, healthcare sample transportation, pharmaceutical distribution, customs operations, and time-sensitive logistics during critical seasons such as Hajj.

Recognized for optimizing workflows, ensuring full SLA compliance, leading cross-functional teams, and building strong relationships with government entities, healthcare institutions, and strategic stakeholders.

Operations Supervisor – Central Region / MOH at SMSA Express (2021-01 – Present)

Managing central region operations for major government and healthcare projects.

• Managed 128 employees
• Supervised 11 operational sites
• Coordinated directly with Administrative Communication Directors across the Central Region
• Managed secure collection and delivery of official documents between Ministry of Health branches, Health Affairs departments, and Health Clusters
• Coordinated with laboratory managers for the transportation of blood samples and infectious disease samples
• Ensured secure delivery to government hospitals and laboratories
• Managed transportation of infectious disease samples, epidemic and public health specimens
• Delivered to public health laboratories under strict compliance procedures
• Supervised pharmaceutical logistics from 6 pharmacy locations
• Managed packaging and last-mile delivery of medications to patients
• Managed collection of medications from Main Pharmacy and Cardiac Pharmacy
• Oversaw packaging and patient delivery
• Managed medication delivery projects with private pharmacy chains including Nahdi Medical Company, Jawaher Pharmacy, and Anjama Pharmacy
• Managed secure transportation of official documentation
• Coordinated administrative document logistics between departments and government facilities
• Managed confidential government document transportation across the Kingdom
• Coordinated collection and transport of food poisoning investigation samples
• Managed secure transfer of confidential forensic and investigation samples to laboratories
• Coordinated with Hajj authorities and Public Health Labs
• Managed transportation of pilgrim health samples from Mina and Arafat hospitals to Weqaya laboratories during peak Hajj operations

Operations Supervisor – Riyadh Central Hub at SMSA Express (2019-01 – 2021-12)

• Managed 79 employees
• Ensured all client services met SLA and quality standards
• Conducted continuous employee training programs
• Managed accounts for Presidency of State Security, Saudi Telecom Company (STC), FACOOM, King Faisal Specialist Hospital & Research Centre, and King Khaled Eye Specialist Hospital

Hub Coordinator – Central Warehouse at SMSA Express (2018-01 – 2019-12)

• Coordinated between warehouses across Saudi Arabia and Riyadh Customs
• Ensured on-time receiving and dispatch of all shipments

Online Services Coordinator at SMSA Express (2015-01 – 2018-12)

• Managed international shipment processing from the United States
• Coordinated customs clearance, packaging, and domestic delivery across Saudi Arabia

Executive Translator – Private Aviation, King Khalid International Airport at SMSA Express (2014-01 – 2015-12)

• Managed customs clearance for inbound and outbound aviation shipments at King Khalid International Airport

Executive Translator – Saudi Post Headquarters at SMSA Express (2013-01 – 2014-12)

• Managed customs documentation for outbound international shipments

Customer Service Representative at SMSA Express (2011-01 – 2013-12)

• Managed customer communication for credit card services and commercial registration services
• Updated customer records and shipping information

Media Department Manager at Tasaheel International Commercial Services (2008-01 – 2011-12)

• Led business development and media planning initiatives
• Built relationships with clients, healthcare providers, physicians, and charitable organizations

Graphic Designer at Pakistan Earthquake Relief Association (2006-01 – 2010-12)

• Designed communication materials and campaign assets
• Managed multiple design projects and consistently met deadlines

Diploma in Information Technology – Manipal University (2006-01)