Hotel General Manager - South Hotel Suites - Khamis Mushait, Saudi Arabia
(2019-04)
50 Rooms
- Supervised all departmental operations to ensure high standards of guest service and achievement of business objectives.
- Implemented effective cost controls across all departments.
- Maintained high standards of quality, cleanliness, and guest satisfaction.
- Promoted a culture of excellence in guest care through a warm welcome and a desire to exceed expectations.
- Worked alongside all Heads of Departments (HODs) to ensure smooth day-to-day operations.
- Conducted regular meetings with HODs to discuss routine operational matters, departmental performance targets, and guest feedback.
- Ensured consistent implementation and review of Standard Operating Procedures (SOPs) across all departments.
- Managed day-to-day queries, complaints, or problems that arise in the hotel.
- Maximized financial opportunities and promoted a proactive up-selling environment throughout the hotel.
- Promoted a positive employee relations culture through effective communication and regular team meetings.
- Conducted regular inspections of all departments in guest service delivery, cleanliness, presentation, service delivery, and employee grooming.
- Ensured reasonable care for the health and safety of self, other employees, guests, and any other persons on the hotel premises.
Hotel Manager - Aswar Hotel Suites - Riyadh, Saudi Arabia
(2015-01 - 2019-02)
75 Rooms
- Managed hotel pre-opening preparations and operational launch.
- Oversaw front office, housekeeping, and reservation functions.
- Developed pricing strategy and negotiated contracts with vendors.
- Implemented training programs and performance assessments.
- Directed financial forecasting and monthly P&L analysis.
- Collaborated with marketing to increase occupancy.
- Managed client relations and ensured guest satisfaction.
Room Division Manager - Gloria Hotel - Dubai, UAE
(2012-11 - 2014-12)
1000 Rooms
- Supervised check-in/check-out operations and mentored new employees.
- Produced daily business reports and ensured smooth handover between shifts.
- Maintained consistent communication with other departments.
- Handled escalated guest concerns and complaints with diplomacy.
- Tracked VIP arrivals and organized welcome amenities and room allocation.
Front Office Manager - Millennium Hotel - Sharjah, UAE
(2008-07 - 2012-10)
288 Rooms. Held multiple positions: Front Office Manager (July 2011 – October 2012), Assistant Front Office Manager (January 2010 – June 2011), Front Office Night Manager (July 2008 – December 2009)
- Managed both Front Office and Housekeeping departments, ensuring optimal room readiness and guest satisfaction.
- Contributed to revenue improvement through occupancy management and service enhancement initiatives.
- Directed daily front office operations including reception, reservations, and guest relations.
- Led the team to improve service quality, occupancy, and guest satisfaction.
- Coordinated with housekeeping and F&B for seamless guest experiences.
- Supervised all night operations across hotel departments ensuring smooth service, guest comfort, and accurate night audits.
Front Office Supervisor & Desk Manager - Caribbean World Resort - Egypt
(2007-06 - 2008-06)
550 Rooms
- Oversaw day and evening shifts ensuring quality service delivery.
- Managed daily inventory and front desk scheduling.
- Assisted in training new hires on check-in systems and procedures.
Receptionist & Shift Leader - Jasmine Village - Egypt
(2004-07 - 2007-05)
450 Rooms
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Provided services efficiently and with a high level of accuracy.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
