Shahd Alsaleh

Back-end Developer and Application Support Engineer specializing in AI and machine learning applications. Experienced in building scalable systems, optimizing performance, and integrating advanced AI functionalities. Proficient in managing databases, building RESTful APIs, and resolving complex system issues while collaborating with developers, clients, and vendors. Seeking to contribute technical expertise and drive innovation in a dynamic environment.

Application Support Engineer at Masdr (2024-08 – Present)

Provided L2 and L3 support for AI-driven systems, including RAG pipeline, and validated AI-generated content

• Provided L2 and L3 support for AI-driven systems, including a RAG pipeline, by monitoring outputs, reviewing retrieved context, and ensuring responses were accurate and relevant
• Validated and improved AI-generated content, identifying relevance issues and hallucinations, and aligning outputs with system expectations
• Investigated AI and backend incidents through log analysis and root cause analysis, collaborating with engineering teams to implement backend enhancements and optimize system performance; evaluated embedding models to guide pipeline improvements
• Interfaced with clients to clarify technical requirements and translate feedback into actionable development and system enhancements

Back-end Developer Intern at Mid End Tech (2024-06 – 2024-08)

Led backend development team for e-commerce platform and developed Twitter-like website

• Led the backend development team for an e-commerce platform, optimizing the shopping experience and integrating key functionalities for both customers and administrators
• Developed and deployed a website simulating Twitter, implementing core features including OTP generation, authentication, authorization, following, commenting, and unique viewer counting for a leader dashboard

Back-end Developer Intern at First City (2024-03 – 2024-06)

Spearheaded backend development using Laravel framework for real-time bus tracking dashboard

• Spearheaded backend development using the Laravel framework, optimizing database performance with SQL and PostgreSQL
• Implemented MVC architecture and Clean Code principles, leading to the successful development of a real-time bus tracking and schedule optimization dashboard
• Utilized Power BI for advanced data visualization and analysis, collaborated effectively with teammates, and utilized Git for version control

Back-end Developer Intern at The General Syndicate of Cars (2023-07 – 2023-09)

Executed backend development using .NET Framework for employee enrollment portal

• Executed backend development tasks using the .NET Framework, creating dynamic registration pages for an employee enrollment portal
• Integrated Microsoft SQL Server for robust data management, streamlining data processes through job scheduling
• Contributed to the development of an employee management system, authoring an SRS document and creating prototypes for project validation

Bachelor of Computer Science in Computer Science – Umm Al-Qura University (2020-09 – 2024-06)