Shibu Mathew

Results-driven Store Supervisor with expertise in retail operations and proficiency in various Point of Sale (POS) systems. Demonstrated leadership abilities with a track record of enhancing team performance and customer satisfaction. Proven ability to manage inventory and optimize store processes for increased efficiency.

Store manager - Hotel Grand Palace - Kodaikanal

(2016-11)

• Resolved customer complaints promptly, safeguarding store image and customer relations.
• Developed team-oriented atmosphere through effective leadership strategies.
• Maintained organised stock room to facilitate easy access to goods.
• Executed accurate cash transactions, minimising financial discrepancies at till.
• Oversaw visual merchandising to enhance store presentation and appeal.
• Engaged proactively with customers to ensure satisfaction and swift issue resolution.

Sales manager - IDBI Bank - Kodaikanal

(2014-11 - 2016-10)

• Achieved weekly and monthly targets for account openings.
• Supported team in reaching performance goals through regular follow-ups.
• Engaged with clients to deliver tailored banking services.
• Conducted visits to potential clients to explain service offerings.
• Compiled weekly reports for managerial review.
• Managed team morale to enhance overall performance.

Store Keeper - Crompton Catering

(2012-01 - 2014-01)

• Demonstrated product knowledge to enhance customer satisfaction.
• Communicated effectively with staff and customers, providing excellent customer service.
• Ensured smooth day-to-day operations of store by proactive problem-solving.
• Coordinated delivery schedules to ensure consistent availability of merchandise.
• Managed procurement processes to maintain optimal stock levels.
• Adhered strictly to health and safety regulations, prioritising employee well-being.

B. Sc - Computer Science - Kodaikanal Christian College (2008-01 - 2011-01)

Higher Secondary Education - Computer Science - St. Thomas Matriculation Hr. Sec. School (2007-06 - 2008-05)

Secondary School Education - Maths - St. Thomas Matriculation Hr. Sec. School (2005-06 - 2006-05)