Siraj Mohammed

Goal-driven, results oriented, talented leader with proven track record with over 15 years of extensive experience in leading multinational organizations in the IT and retail sectors. A project planner with expertise in mapping requirements of global clients as well as the different Stakeholders, Partners, Vendors, Business Units & Peer Organizations, functioning as single point of contact for delivery; assisting in developing, transitioning, and customizing process and custom offerings in line with guidelines specified by the client. An effective leader with distinguished abilities in end-to-end project / program management, custom designing IT solutions & leading Global Teams for running successful operations &

experience of developing service standards for business excellence. Hands on experience in networking devices administration & maintenance in windows environment, implementing application systems, installing and configuring servers. Deft in installation and configuration of IT networks, maintenance and troubleshooting, network user management and facilities management on multiple platforms, governed by communication protocols. Superb strengths in system administration, hardware and software implementation and support, network administration, configuration, maintenance, technical support and troubleshooting. Comprehensive business & technical skill set for handling assignments for various platform/technologies coupled with credibility in providing domain support for managing operations round the clock. Rich exposure to Backup and recovery; result driven and focused with immaculate work habits and excellent time management.

Assistant Manager – Networks - Gulf Advantage Automobiles - Riyadh, Saudi Arabia

(2010-05)

Gulf Advantage Automobiles LLC is the only distributor for Multiband cars for sales and after sales services in Saudi Arabia. It operates through 28 Showrooms, 19 Service Centers, and 49 spare parts outlets across Saudi Arabia.

• Responsible for Installing support and maintain hardware and software infrastructure according to best practices, including routers, switches, Wi-Fi controllers, and firewalls.
• Responsible for maintaining operational, configuration, security, or other procedures while configuring, installing, and managing data backups for applications and systems, ensuring regular maintenance of servers, backup software, and storage tools through the installation of software upgrades, patches, and hardware upgrades.
• Installing new / rebuilding existing servers and configuring hardware, peripherals, services, settings, directories, disk arrays, etc. in accordance with standards and project/operational requirements.
• Managing initial assessment of urgency and business impact of all support calls while successfully maintaining the overall ownership of the user's issue & service ensuring that they receive resolution within a reasonable timeframe.
• Regularly reviewing performance and trends in response to incidents, generated aging report and providing recommendations to the Management for service improvement.
• Working closely with colleagues to meet team goals and improve processes and practices, assisting in the design, implementation and maintenance of systems, programs, hardware and software.
• Determining network performance problems by analyzing customers LAN/WAN and testing newly written programs for any bugs, program weaknesses, strengths, and documented them for the programmer.
• Installed and configured SAP GUI client version 780 across multiple user machines, ensuring compatibility with organizational ERP/CRM systems.
• Supported SAP ERP/CRM implementation projects through end-to-end involvement: requirement analysis, UAT, training, and post-go-live support.
• Provided feedback and improvement suggestions to vendor teams based on user experience and operational requirements.
• Managing all communication with other departments maintain records and resolve all software application related issues and handling multiple stakeholders ranging from end users, super users, IT leaders and their key suppliers.
• IT Service Mgt. for improving Quality of Services / productivity~50 to 80% reduction in Resolution Time
• Won multiple Super Star / Hall of Fame Award successfully for achieving excellent CS score.

IT SERVICE ENGINEER - Bin Hindi Informatics - Manama, Bahrain

(2006-03 - 2009-05)

Project 1: Worked in Motorola WIMAX Project (Wireless tech WIFI)

• Responsible for installation, testing and commissioning of indoor and outdoor BTS equipment's.
• Responsible for operation and maintenance of BTS equipment's at various sites.
• Prepare preventive and breakdown maintenance procedures and carry out the same at specific period to ensure consistency and satisfactory functioning of the BTS equipment's at all times.
• Maintain all necessary records related to installation, operation and maintenance of BTS equipment's.
• RF technology, grounding principles, power systems, antennas and used installation materials.
• Configure of Windows 2000/2003 Original Equipment Manufacturer and Small Business Server.
• Configure of Active Directory, account creation, Policies, Data Security.
• Configure and maintenance of ISA - DNS – DHCP – WINS - TCP/IP - IIS & FTP
• Performs analysis and repair of Computers, Computer Peripherals, Computer Network problems, and laser Printers
• Repair and installation of laptop parts and components
• Installation of EPABX, IP Telephony, Radio Communication, Audio & Video Conferencing, CCTV camera, Unified Messaging Solutions, Multimedia Solutions Including Plasma Displays, Projectors, Finger print Time Attendance Machine, Network cabling & access control system.

Network Engineer - E TEL SOFT TECHNOLOGIES

(2003-06 - 2006-02)

• Maintained windows NT/2000 server, 250 nodes with windows 2000/xp and accomplished migration of windows NT servers to windows 2000 servers and provided technical support for clients with hardware and software related problems.
• Customer transition from existing development centers to new development center.
• Took care of all Operational and Technical Escalations by Technical support Engineers. And ensure the day-to-day calls of all customers should be attended properly & closed towards customer satisfaction.

Bachelor of Science - Information Technology