Sufana Kherais

Seeking to join a leading organization where I can contribute directly to improving operational efficiency, enhancing financial and administrative compliance, and delivering high-quality services to clients. Aiming to leverage my skills and experience to create tangible value, support organizational growth, and elevate institutional performance.

Customer Service Representative at Al Rajhi Bank (2024-04 – 2025-11)

• Assisted customers with account services, transactions, and banking inquiries.
• Promoted and cross-sold banking products including accounts, credit cards, financing solutions, and digital services.
• Identified customer needs and recommended appropriate financial products to support sales targets.
• Resolved customer issues efficiently and ensured positive customer experience and retention.

Human Resources - Clearance Officer at Hamed Sulaiman Al-Ahmadi Hospital (2021-02 – 2024-04)

• Managed employee settlements and financial approvals in coordination with the Finance Department.
• Supported HR operations by ensuring compliance with company policies and procedures.
• Accurately prepared and calculated overtime entitlements.
• Prepared and reviewed employment contracts prior to issuance.
• Drafted job offers and coordinates with relevant parties for approval.
• Analyzed data related to benefits and compensation.
• Prepared salary increments letters and followed up on approval processes.

Reservation Officer at Wejhat Travel and Tourism Agencies

• Managed flight and travel bookings, ensuring accuracy and customer satisfaction.
• Assisted clients with travel program planning and travel arrangements.

Trainee at Accounting Department at Safa Al-Madina Hospital

Purchasing Accountant at Israa Cabins Company

Sales Accountant at Nama Al-Madinah Company

Reservation Officer at Al-Murshid Al-Dhahabi

Bachelor's Degree in Business Administration – King Faisal University (2018)

Diploma in Administrative and Financial Sciences – Taibah University (2014)