Area Manager at Dose Cafe (2024-07 – Present)
Oversaw operational management for Central Region, emphasizing cost control and quality standards adherence
- Oversaw operational management for Central Region, emphasizing cost control and quality standards adherence
- Ensured exceptional guest experiences across all Dose Cafe locations
- Championed business development initiatives to drive growth and expansion within the hospitality sector
- Reviewed and managed the profit and loss (P&L) for central region stores, providing timely reports to the Operations Manager
- Executed quarterly Quality Service Checks (QSC) across seven stores to ensure branding standards were achieved
- Coordinated with the IT department for timely integration of new items into the Point of Sale (POS) system
Brand Manager - Bob's Famous Restaurant & Bowling at Sala Entertainment-Hokier Group (2020-10 – 2022-01)
Established the local brand presence for Bob's Famous, crafting brand strategy and executing comprehensive communication strategies
- Established the local brand presence for Bob's Famous, crafting brand strategy, including style guides, brand guidelines, vision, and value proposition for both short and long-term objectives
- Collaborated with marketing teams to coordinate new promotions and marketing activities
- Planned and executed comprehensive communication strategies across all channels, including online and social media platforms such as Instagram, Facebook, and Twitter
- Developed Local Store Marketing (LSM) strategies and action plans
- Conducted competitor and customer insights analysis to inform strategy adjustments
- Supervised daily operations by liaising with District Managers
- Oversaw applicant interviews and recruitment of qualified candidates
- Managed P&L and sales funneling processes
- Maintained food costs within the target threshold of 30.5%
- Monitored labor costs to remain within 20% of sales
- Led menu planning and engineering efforts
District Manager at Food Gate Company, Molten Chocolate Café (2018-10 – 2020-10)
Guaranteed café operations consistently met guest expectations and managed P&L for central region stores
- Guaranteed café operations consistently met guest expectations
- Managed pre-opening agendas to meet established deadlines
- Reviewed and managed P&L for central region stores, reporting directly to the Director of Operations
- Led a team of 300 employees and 22 managers, focusing on productivity and operational excellence
- Coordinated interdepartmental communications to streamline operations
- Achieved a significant reduction in employee turnover from 35% to 20%
- Executed quarterly Quality Service Checks (QSC) across seven restaurants to ensure compliance with targets
- Resolved guest complaints in collaboration with restaurant managers, aiming to exceed customer satisfaction through outstanding food and service delivery
- Worked closely with the IT department for timely updates to the POS system
Restaurant General Manager at Buffalo Wild Wings Restaurant (2014-11 – 2018-09)
Managed Buffalo Wild Wings Restaurant in KSA and facilitated the opening of 5 locations
- Managed Buffalo Wild Wings Restaurant in KSA, which accommodated 284 guests while leading a team of 6 managers and 85 employees
- Facilitated the opening of 5 Buffalo Wild Wings locations in KSA
- Coordinated promotional activities and limited-time offers with the international BDUBS team
- Collaborated with the Head of House (HOH) Manager to ensure the weekly update of the order guide based on sales forecasts
- Oversaw daily, weekly, and monthly inventory management in partnership with the HOH Manager
- Minimized waste percentage through effective operational practices
- Organized manager schedules based on sales trends to optimize staffing
- Administered the restaurant's P&L to align with financial targets
Restaurant General Manager at Chili's Restaurant (1998-05 – 2014-10)
Managed Chili's Restaurant operations in Alexandria, Egypt
