Wael Ibrahim

Dynamic Area Manager with extensive experience in the hospitality sector, specializing in operational oversight and business development. Proven success in enhancing cost efficiency and driving growth, managing P&L with a track record of reducing employee turnover from 35% to 20%. Adept in strategic planning and team leadership, overseeing large teams while maintaining exceptional guest satisfaction.

Eager to leverage expertise in optimizing operations and driving sustainable growth for future opportunities.

Area Manager at Dose Cafe (2024-07 – Present)

Oversaw operational management for Central Region, emphasizing cost control and quality standards adherence

• Oversaw operational management for Central Region, emphasizing cost control and quality standards adherence
• Ensured exceptional guest experiences across all Dose Cafe locations
• Championed business development initiatives to drive growth and expansion within the hospitality sector
• Reviewed and managed the profit and loss (P&L) for central region stores, providing timely reports to the Operations Manager
• Executed quarterly Quality Service Checks (QSC) across seven stores to ensure branding standards were achieved
• Coordinated with the IT department for timely integration of new items into the Point of Sale (POS) system

Brand Manager - Bob's Famous Restaurant & Bowling at Sala Entertainment-Hokier Group (2020-10 – 2022-01)

Established the local brand presence for Bob's Famous, crafting brand strategy and executing comprehensive communication strategies

• Established the local brand presence for Bob's Famous, crafting brand strategy, including style guides, brand guidelines, vision, and value proposition for both short and long-term objectives
• Collaborated with marketing teams to coordinate new promotions and marketing activities
• Planned and executed comprehensive communication strategies across all channels, including online and social media platforms such as Instagram, Facebook, and Twitter
• Developed Local Store Marketing (LSM) strategies and action plans
• Conducted competitor and customer insights analysis to inform strategy adjustments
• Supervised daily operations by liaising with District Managers
• Oversaw applicant interviews and recruitment of qualified candidates
• Managed P&L and sales funneling processes
• Maintained food costs within the target threshold of 30.5%
• Monitored labor costs to remain within 20% of sales
• Led menu planning and engineering efforts

District Manager at Food Gate Company, Molten Chocolate Café (2018-10 – 2020-10)

Guaranteed café operations consistently met guest expectations and managed P&L for central region stores

• Guaranteed café operations consistently met guest expectations
• Managed pre-opening agendas to meet established deadlines
• Reviewed and managed P&L for central region stores, reporting directly to the Director of Operations
• Led a team of 300 employees and 22 managers, focusing on productivity and operational excellence
• Coordinated interdepartmental communications to streamline operations
• Achieved a significant reduction in employee turnover from 35% to 20%
• Executed quarterly Quality Service Checks (QSC) across seven restaurants to ensure compliance with targets
• Resolved guest complaints in collaboration with restaurant managers, aiming to exceed customer satisfaction through outstanding food and service delivery
• Worked closely with the IT department for timely updates to the POS system

Restaurant General Manager at Buffalo Wild Wings Restaurant (2014-11 – 2018-09)

Managed Buffalo Wild Wings Restaurant in KSA and facilitated the opening of 5 locations

• Managed Buffalo Wild Wings Restaurant in KSA, which accommodated 284 guests while leading a team of 6 managers and 85 employees
• Facilitated the opening of 5 Buffalo Wild Wings locations in KSA
• Coordinated promotional activities and limited-time offers with the international BDUBS team
• Collaborated with the Head of House (HOH) Manager to ensure the weekly update of the order guide based on sales forecasts
• Oversaw daily, weekly, and monthly inventory management in partnership with the HOH Manager
• Minimized waste percentage through effective operational practices
• Organized manager schedules based on sales trends to optimize staffing
• Administered the restaurant's P&L to align with financial targets

Restaurant General Manager at Chili's Restaurant (1998-05 – 2014-10)

Managed Chili's Restaurant operations in Alexandria, Egypt

Tourism Hotel – Faculty of Tourism Hotel

International Certified Trainer & Training Lead – Buffalo Wild Wings, Minnesota

MIT Training in General Manager program – Buffalo Wild Wings, Minnesota

Time Management Training – Olayan Food Service

SAP Workshop & Training – Sala Entertainment

Manager Certificate Training Program – Chili's Egypt

HACCP & Food Safety Training – Chili's Egypt