Yassir Ibrahim Mohammed

Dedicated and detail-oriented IT Professional with a Bachelor's Degree in Information technology and Computer Science. Proven expertise in network diagnostics, system administration, and technical support. With a strong foundation in managing Linux and Windows environments. Committed to delivering high-quality technical solutions and optimizing system performance.

IT Support Specialist at Bank of Khartoum (2025-08 – 2026-03)

• Provided L1 technical assistance for 100+ users, resolving hardware, software, and network incidents to ensure business continuity.
• Administered Active Directory and Windows Server environments, managing user accounts, Group Policies (GPOs), and system permissions.
• Maintained workstation integrity by enforcing security patches, disk encryption, and antivirus protocols in line with financial regulations.
• Monitored branch connectivity (LAN/WAN) and managed secure VPN access for remote banking staff.
• Managed the full lifecycle of technical tickets via Jira/ServiceNow, consistently achieving high SLA resolution rates.

Information Technology Assistant at National University Sudan (2022-11 – 2023-06)

• Provided comprehensive technical support for hardware, software, and network connectivity within the university labs.
• Maintained and optimized operating systems (Windows/Linux) and ensured reliable system performance for end-users.
• Assisted in documenting technical solutions and improving IT operational processes.

Bachelor of Computer Science and Information Technology in Computer Science and Information Technology – National University Sudan (2020-03 – 2024-07)