Yousuf Laa

A highly skilled Bachelor of Business Administration graduate with exceptional communication and customer service abilities, project management experience, attention to detail, and the ability to work independently or in a team. Proficient in Microsoft Office, skilled in phone etiquette, and fluent in multiple languages, including English, Urdu, Bangla, Arabic, and Rohingya. Has extensive work experience in various roles, including Customer Service Assistant, Sales and Marketing Assistant, Sales Assistant, and Team Leader, and is currently serving as General Manager at Matajer Al Asaar AlTaiba.

Matajer Al Asaar At Taiba (2021 –2023 ongoing)

General Manager

Summary – Initiated the establishment of the store. Helped set rules and regulations on how the business is to be run. An economic center where we provided wholesale and retail prices at high discount values to customers.

Key Responsibilities

• Operational budget – Slashed operational budget by 30% from payrolls and benefits while also ensuring output was not affected.
• Perform market research – As the store was in a rural neighborhood on the outskirts of the city center, had to visit all nearby competitors and assess and research customer demands.
• Social Media – Provided the firm with the vision and necessary plans needed to launch their store’s social media and advertise on a city-wide level and how to target customers.
• Warehouse stocking – Implemented operational policies and procedures, preserve documentation, and kept accurate records of warehouse activities.
• Managed staff – Was in charge of over 20 employees (purchase manager, in-store managers, cashiers, etc.)

Bachelor’s in business administration (2015- 2018)

London School of Commerce (London, United Kingdom)

Degree Foundation (2014 - 2015)

London School of Commerce. (London, United Kingdom)

IGCSE Cambridge (2010-2012)

Hala International School. (Jeddah, Saudi Arabia)

Secondary School (1999- 2009)

Hala International School. (Jeddah, Saudi Arabia)