Zaid

IT Engineer, certified by the Saudi Council of Engineers, with over 4 years of hands-on experience in network administration, IT infrastructure, and technical support. Skilled in configuring, maintaining, and troubleshooting complex networks, as well as managing servers, Active Directory, and implementing advanced infrastructure solutions to enhance performance and security. Proficient in cloud technologies, including developing and managing cloud-based environments to deliver and administer a wide range of services.

Continuously advancing my skills and keeping up with emerging technologies in networking and cloud computing, I bring tangible value to any organization by driving business growth and ensuring robust, reliable IT operations.

IT Engineer at Thara Riyadh Trading Company (2024-09 – Present)

• Led the IT support team and coordinated tasks to ensure high-quality technical services.
• Managed operations of the headquarters and branch offices.
• Implemented daily data backup procedures.
• Designed and deployed an electronic archiving system for invoices with secure cloud storage.
• Reorganized outdated network infrastructure and built a new network from the ground up.
• Developed and executed preventive maintenance plans to minimize network downtime.
• Segregated the CCTV network from the main network to enhance performance and security.
• Established a structured system for asset tracking by assigning unique IDs to all devices and software licenses.
• Designed and implemented a comprehensive plan for organizing surveillance cameras, assigning IP addresses, numbering them, and creating warehouse layouts to simplify monitoring, troubleshooting, and maintenance.
• Configured and administered routers, switches, and firewalls to support and deploy LAN and WAN environments.
• Integrated billing systems with the Zakat, Tax, and Customs Authority to ensure compliance with regulatory requirements.
• Resolved system issues, corrected inventory data, and improved warehouse shelf organization.
• Delivered training workshops for employees on system usage, Microsoft applications, and basic troubleshooting.

Technical Support at Ragheed Foodstuff Company (2022-01 – 2024-07)

• Collaborated with the IT support team, coordinating tasks to ensure high-quality technical services.
• Assessed short- and long-term network requirements and implemented upgrades to achieve optimal performance.
• Worked with cross-functional teams to develop technical solutions for business challenges.
• Built, automated, and troubleshot network operations.
• Managed software applications and performed hardware and software maintenance across company devices.
• Programmed weighing scales, linked products to the system, and integrated them with POS terminals.
• Resolved user issues and system-related problems.
• Provided technical support to staff, addressing network and device troubleshooting.
• Developed systems and conducted a feasibility study for implementing a customer loyalty program.

IT Specialist at Legal Consulting Solutions (2022-01 – 2022-04)

• Developed a custom website using HTML, CSS, and JavaScript.
• Implemented SEO strategies to increase engagement and improve Google rankings.
• Provided technical support to staff, troubleshooting network and device issues.

Bachelor of Information Technology in Information Technology – Al-Razi University (2016-01 – 2020-12)